论消费者的反悔权

发布时间：2018-01-11 21:02

本文关键词：论消费者的反悔权　出处：《哈尔滨商业大学》2016年硕士论文　论文类型：学位论文

【摘要】：《中华人民共和国消费者权益保护法》第二十五条规定了消费者反悔权制度,该权利有助于保护社会公平,平衡社会利益,是对消费者作为在买卖关系中处于弱势地位做出的权利倾斜。反悔权是指在合同成立后,消费者享有在一定期间内无需说明理由解除合同退回商品的权利。反悔权性质上属于法定的形成权——它属于法定解除权中“法律规定的其他情形”中的一种权利。消费者退货权作为一种权利受到侵害以后的救济权与消费者的原权利反悔权不同。撤销权与反悔权两种权利均处于一种随时可能被撤销的不稳定状态,使已经生效的法律行为归于无效,并且都是为侧重保护合同双方中其中一方的利益。但二者在立法宗旨和行使方式和前提上存在差异。解除权与消费者反悔权在法律作用和结果方面大致相同,但在权利产生的时间和后果、是否需要特定行使条件上存在区别。反悔权是对消费者在缺乏或不享有知情权的救济,也就是行使选择权的保障。我国应对反悔权适用范围、适用期限、适用条件等方面逐步的细化和完善。在立法形式上也应借鉴国外立法形式,采用列举式和概括式相结合的方式。反悔权应明确适用的销售方式和兜底条款,完善经营者的告知义务,设定确定的行使期限,将本人签收商品的单据上所显示的签收日界定为收到商品之日,将消费者的退货时间确定为消费者寄出商品的时间。在行使方式上可以选择以直接退货或口头通知经营者的方式行使,但必须保证商品本身没有受到损害不影响二次销售。如果出现商品的非正常损耗,消费者应承担责任。对于网络购物中出现的秒杀或团购等标的额低于运输费用的商品应当根据我国不同地区经济发展水平进行必要限定。对于消费者利用行使反悔权蹭用商品的情况,经营者能够提供证据证明消费者存在恶意,可以拒绝返还商品价款或是扣除部分商品价款作为消费者的使用商品的费用。
[Abstract]:Article 25th of the Law on the Protection of Consumer Rights and interests of the people's Republic of China stipulates the system of consumers' right to renege, which helps to protect social justice and balance social interests. Is to the consumer as a weak position in the trading relationship to make the right to tilt. The right to reverse refers to the contract after the establishment. Consumers have the right to return the goods without giving a reason for rescinding the contract within a certain period of time. The right of estoppel belongs to the legal right of formation by nature-it belongs to the "other circumstances prescribed by law" in the legal right of rescission. The right of consumers to return goods is different from that of the original rights of consumers after being infringed. Both the right of rescission and the right of countervailing are in a kind of instability which may be revoked at any time. Status. Invalidate acts of law already in force. And are to focus on the protection of the interests of one of the parties to the contract. But there are differences in the legislative purpose and the way and premise of the exercise of the two parties. The right to rescind and the consumer right to reverse the legal role and results are roughly the same. However, there are differences in the time and consequence of the right, whether it needs specific conditions of exercise. The right of estoppel is the relief to the consumer who lacks or does not enjoy the right to know. China should gradually refine and perfect the scope of application of the right of estoppel, the period of application, the applicable conditions and so on. In the form of legislation, we should also learn from the foreign forms of legislation. Adopting the combination of enumeration and generalization, the right of estoppel should be clear about the applicable sales mode and the bottom clause, perfect the operator's obligation of informing, and set a definite time limit for the exercise of the right of estoppel. The date of receipt indicated on the document of my signature for the goods received shall be defined as the date of receipt of the goods. The return time of the consumer shall be determined as the time when the consumer sends out the goods. In the exercise mode, it may be exercised either by direct return of goods or by verbal notification to the operator. However, it is necessary to ensure that the commodity itself is not damaged and does not affect the secondary sale. Consumer should bear responsibility. To the goods whose target amount is lower than transportation cost, such as easy defeat or group purchase appearing in online shopping, it should be necessary to limit according to the level of economic development in different regions of our country. The situation in which the goods are used by the right of repentance. The operator can provide evidence that the consumer is malicious, can refuse to return the commodity price or deduct part of the commodity price as the consumer's use of the goods.
【学位授予单位】：哈尔滨商业大学
【学位级别】：硕士
【学位授予年份】：2016
【分类号】：D923.8

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