网络购物中消费者后悔权研究

发布时间：2018-05-24 05:41

本文选题：网络购物 + 后悔权　；参考：《郑州大学》2016年硕士论文

【摘要】：网络购物已成为我国消费者尤其是年轻消费者的重要购物方式,它具有传统购物方式无法比拟的便利性,但是由于网络购物自身虚拟性、跨区域性等特点,使网络消费者的权益很容易受到侵害而不易维权。我国立法机关注意到这一问题,在充分征求民众意见的基础上于2013年颁布了新的《消费者权益保护法》,其第25条对“七天无理由退货”的规定就是解决网络、电视、电话、邮购等新型购物模式中消费者权益易受侵害的问题。由于这是我国首次在国家立法层面上规定这一新型权利,学术界针对此项权利研究的著作较少,对此项权利的定义也不统一,有的称之为“反悔权”,有的直接称之为“七天无理由退货”制度,英美法系国家的学术界一般称之为“冷静期制度”。本文结合民法的基本理论和我国立法实践的基本情况,将其定义为消费者“后悔权”,为此项权利的研究留有更大发展空间。我国后悔权较国外起步较晚,这条规定只是对后悔权的初步探索,规定还不够细致完善,针对我国网络购物中日益复杂的购物环境还不能有效的应对。有必要对后悔权进行全面而深入的研究。本文主要研究消费者后悔权的基本理论及在立法和实施中存在的问题。采用案例分析法、比较分析法、理论联系实践法等研究方法,分六部分对消费者后悔权进行研究。第一部分绪论通过三个典型的案例引出本文要研究的问题。第二部分是对消费者后悔权基本理论的研究,包括对消费者“后悔权”定义的合理性进行论证,消费者后悔权的性质、特征及与相关概念的区别。第三部分主要介绍了消费者后悔权在我国与国外立法状况及它们之间的不同。第四部分主要是找出我国消费者后悔权在立法及实施中存在的问题。第五部分是针对后悔权存在的问题提出的解决措施。第六部分是结论,对全文进行总结,指出消费者后悔权在我国得以确立对网络交易健康发展的重要意义,并对网络购物中消费者后悔权在我国的发展做出展望。
[Abstract]:Internet shopping has become an important shopping method for Chinese consumers, especially young consumers. It has unparalleled convenience compared with traditional shopping methods, but because of its own virtual, cross-regional and so on. So that the rights and interests of network consumers are vulnerable to infringement and not easy to protect their rights. Taking note of this problem, the Chinese legislature, on the basis of full consultation with the public, promulgated the new Consumer Rights and interests Protection Law in 2013. Article 25 of the law stipulates that "seven days without reason to return goods" is a solution to the network, television, and telephone. In the new shopping mode such as mail order, consumers' rights and interests are vulnerable to infringement. Since this is the first time in China to stipulate this new right on the level of national legislation, the academic research on this right is less, and the definition of this right is not uniform, some of them call it the "right of retrogression". Some people call it "seven days without reason" system, and the academic circles in Anglo-American law system generally call it "cooling-off period system". Combined with the basic theory of civil law and the basic situation of our country's legislative practice, this paper defines it as "regret right" for consumers, leaving more room for the research of this right. The right of regret in our country starts later than that in foreign countries. This regulation is only a preliminary exploration of the right of regret, and it is not perfect enough to deal with the increasingly complex shopping environment in our country's online shopping. It is necessary to conduct a comprehensive and in-depth study of the right of regret. This paper mainly studies the basic theory of consumer's right of regret and the existing problems in legislation and implementation. Using case analysis, comparative analysis, theory combined with practice and other research methods, it is divided into six parts to study the right of consumer regret. The first part of the introduction leads to the problems of this paper through three typical cases. The second part is the research on the basic theory of consumer's right of regret, including the rationality of consumer's definition of "right of regret", the nature, characteristics and difference between consumer's right of regret and related concepts. The third part mainly introduces the legislative situation and differences between China and foreign countries. The fourth part is to find out the problems existing in the legislation and implementation of the right of consumer regret in our country. The fifth part is to solve the problem of the right of regret. The sixth part is the conclusion, summarizes the full text, points out that the consumer regret right can establish the important significance to the healthy development of the network transaction in our country, and makes the prospect to the consumer regret right development in our country in the network shopping.
【学位授予单位】：郑州大学
【学位级别】：硕士
【学位授予年份】：2016
【分类号】：D923.8

【相似文献】