公务员工作压力对工作绩效的影响研究

发布时间：2018-01-30 16:35

本文关键词： 公务员工作压力工作绩效大五人格模型　出处：《上海交通大学》2012年硕士论文　论文类型：学位论文

【摘要】：随着我国经济和社会的迅速发展，公共管理的复杂性不断增加，公众对公共服务的期望值和监督力度日益增大，公务员的工作压力也达到了前所未有的高度。本文将探讨公务员的工作压力构成及其与工作绩效之间的关系，并引入人格特质作为缓冲变量，验证其在公务员工作压力与绩效关系中的缓冲作用。本文采用了文献分析、访谈、问卷调查和统计分析的方法，围绕工作压力、人格特质和工作绩效三个概念，逐步进行了文献综述、研究模型和研究假设的提出、量表的开发与修订、问卷数据的统计分析等研究。本文以上海市公务员为研究对象，，实际发放问卷250份，共回收了189份有效问卷。本文使用PASW18.O软件对数据进行了方差分析、信度与效度分析、相关分析、多元回归分析等，对研究问题进行定量判断，深入探讨公务员工作压力、人格特质与工作绩效的关系。得出如下研究结论：公务员的工作压力各维度与工作绩效各维度之间存在显著相关关系，且有正负向之分；公务员的人格特质与工作绩效间也存在显著相关关系；公务员人格特质的责任感与外向性维度在工作压力对工作绩效的影响中产生了缓冲作用。在实证分析的基础上，本文针对公务员工作压力和人格特质各维度对工作绩效的产生的正负向影响提出了相应的研究建议。保持公务员的良性压力水平，消解劣性压力，同时对公务员人格特质进行正确引导，提高责任感与外向性水平，从而提高工作绩效。
[Abstract]:With the rapid development of economy and society in China, the complexity of public management is increasing, and the public expectations and supervision of public services are increasing day by day. The work pressure of civil servants has also reached an unprecedented high. This paper will explore the relationship between the work stress composition and job performance of civil servants, and introduce personality traits as a buffer variable. To verify its role as a buffer in the relationship between job stress and performance of civil servants. This paper adopts the methods of literature analysis, interview, questionnaire and statistical analysis, focusing on the three concepts of work stress, personality traits and job performance, and carries out a literature review step by step. The research model and hypothesis, the development and revision of the scale, the statistical analysis of the questionnaire data, etc. This paper takes the civil servants in Shanghai as the research object, and gives out 250 questionnaires in practice. A total of 189 valid questionnaires were collected. PASW18.O software was used to analyze the variance, reliability and validity, correlation analysis, multiple regression analysis and so on. The quantitative judgment of the research problem is carried out, and the working pressure of the civil servant is discussed in depth. The relationship between personality traits and job performance. The following conclusions are drawn: there is a significant correlation between the dimensions of job stress and job performance, and there is a positive and negative relationship; There is also a significant correlation between the personality traits of civil servants and job performance; The dimension of responsibility and extroversion of personality traits of civil servants has a buffer effect on the influence of job stress on job performance. On the basis of the empirical analysis, this paper puts forward corresponding research suggestions on the positive and negative effects of the dimensions of civil servants' work stress and personality traits on job performance, so as to maintain the level of civil servants' benign pressure. At the same time, it can correctly guide the personality traits of civil servants, improve the level of responsibility and extroversion, so as to improve job performance.
【学位授予单位】：上海交通大学
【学位级别】：硕士
【学位授予年份】：2012
【分类号】：D630.3

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