深圳市公安出入境窗口服务优化研究

发布时间：2018-03-23 07:56

本文选题：深圳公安　切入点：出入境　出处：《深圳大学》2017年硕士论文　论文类型：学位论文

【摘要】：党的建设服务型政府的新要求,标志着政府转型势在必行,政府各部门必须减弱自身管制的政治职能,重视社会服务职能,用公共管理的理念改造政府,既是现实发展的必然规律,也是政府自身发展的内在需要。公安出入境管理部门作为政府部门中直面市民的窗口单位,首当其冲,必须积极实现职能转变,凸现服务价值取向,不断优化窗口服务。从目前国内对于窗口服务的研究现状来看,对于出入境窗口服务的研究极少,而深圳公安出入境的业务能力和服务水平一直走在全国前列,许多政策的先试先行积累了丰富的经验,同时随着深圳的快速发展以及国际影响力、吸引力的不断提升,加之市民生活水平的不断提升,深圳市民出国、出境的需求日益旺盛,深圳公安出入境窗口服务的压力极大,面临的问题、困难与挑战也越来越多。因此,本文以深圳公安出入境为例将公安出入境窗口服务优化作为研究对象,具有一定的理论意义、指导意义和现实意义。本文通过调查问卷、访谈等方法,找出目前窗口服务存在的问题和不足,分析原因和目前面临的困境,并探索出有针对性的、切实可行的优化措施,提升公共服务质量,提高政府服务水平,提升公安部门形象。本文研究的主要结论包括:一、目前深圳公安出入境窗口服务存在的问题主要有三个方面。一是政策推行存在问题,其原因主要是部厅两级权限划分不够清楚、业务推广计划性不足、分工不合理且职责不清晰、团队精神还需进一步培育等。二是窗口服务质量存在问题,其原因主要是各级出入境部门警力不足、民警工作积极性难于调动、民警个人能力和素质较低、培训机制缺失、观念转变既不明显也不彻底、没有以市民需求为导向推行服务等。三是出入境系统及设备存在问题,其主要原因是出入境管理系统陈旧、稳定性差、统一配备存在弊端、公安工作保密性制约、业务属中央事权、自主性差、设备终端性能有待提升、信息技术覆盖面窄、信息技术释放的能量不够。二、对深圳公安出入境窗口服务进行优化的对策主要包括:改变管理体制提升服务效能,以人为本提升服务质量与水平,引爆“互联网+”思维提升服务效率等。
[Abstract]:The new requirements of the Party's service-oriented government indicate that the transformation of the government is imperative. The government departments must weaken their own political functions of control, attach importance to the functions of social services, and transform the government with the concept of public management. It is not only the inevitable law of the development of reality, but also the inherent need of the government's own development. As the window unit of the government departments facing the citizens directly, the public security entry and exit administration departments bear the brunt of this, they must actively realize the transformation of their functions and highlight the service value orientation. Continuous optimization of window service. From the current situation of domestic research on window service, there is very little research on entry and exit window service, while Shenzhen's public security service has always been in the forefront of the country in terms of its operational capability and service level. With the rapid development of Shenzhen and the increasing international influence and attractiveness as well as the rising standard of living of its citizens, the citizens of Shenzhen have gone abroad and the demand for leaving the country has become increasingly strong. Shenzhen Public Security Entry-exit window Service is under great pressure, and there are more and more problems, difficulties and challenges. Therefore, this paper takes Shenzhen Public Security Entry-exit Service as an example to study the optimization of public security entry-exit window service. It has some theoretical significance, guiding significance and practical significance. By means of questionnaire, interview and other methods, this paper finds out the existing problems and shortcomings of window service at present, analyzes the reasons and the difficulties faced at present, and explores the pertinent ones. Practical optimization measures to improve the quality of public service, improve the level of government services, improve the image of public security departments. The main conclusions of this study include:. At present, there are three main problems in the immigration window service of Shenzhen Public Security. First, there are problems in the implementation of the policy. The main reasons are that the division of powers at the two levels of departments and offices is not clear enough, and the business promotion plan is insufficient. The division of labor is unreasonable, the responsibilities are not clear, and the team spirit needs to be further cultivated. Second, there are problems in the quality of window service, mainly due to the shortage of police officers at all levels of entry and exit departments, and the difficulty in mobilizing the enthusiasm of the police in their work. The individual ability and quality of the police are relatively low, the training mechanism is lacking, the change of concept is neither obvious nor thorough, and the service is not guided by the needs of the citizens. Third, there are problems in the immigration and entry system and the equipment. The main reasons are that the immigration management system is old, the stability is poor, the unified equipment has drawbacks, the secrecy of public security work is restricted, the business belongs to the central authority, the autonomy is poor, the performance of the equipment terminal needs to be improved, and the coverage of information technology is narrow. The energy released by information technology is not enough. Secondly, the countermeasures to optimize the service of entry and exit window of Shenzhen Public Security include: changing the management system to enhance the service efficiency, improving the quality and level of service based on people. Detonate "Internet" thinking to promote service efficiency and so on.
【学位授予单位】：深圳大学
【学位级别】：硕士
【学位授予年份】：2017
【分类号】：D631.46

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