草原牧歌餐饮发展有限责任公司高绩效工作系统研究

发布时间：2018-03-01 04:24

本文关键词： 高绩效工作系统人力资源管理实践中介机制定性模拟　出处：《内蒙古科技大学》2010年硕士论文　论文类型：学位论文

【摘要】：21世纪的企业竞争日益依靠质量、创新和速度,而人力资源管理系统成为创造质量、创新和速度的关键,企业信奉匹配于企业战略与发展阶段的人力资源管理系统能促进企业绩效的提高。国内外学者对于人力资源管理系统促进企业绩效的理论和实证研究结果趋于一致,并称其为高绩效工作系统。但是基于特定文化背景,特定行业,适应不同战略与企业发展阶段的高绩效工作系统的研究还较少。所以建立适合于特定行业高绩效工作系统,并将此系统如何应用到具体企业指导实践已经成为一个现实的课题。本文将首先通过文献研究确定餐饮连锁行业高绩效工作系统的内容,再通过对于知名餐饮企业案例的内容分析对系统的内容进行验证,包括严格招聘,工作报酬,规范考核,广泛培训,参与管理,信息分享,竞争与纪律,内部劳动力市场,横向匹配和纵向匹配十个方面。其次利用问卷调查的方法统计分析草原牧歌在职员工和人力资源管理系统现状,结果显示该公司员工的受教育程度较低,且流动率高,基层员工与中高层管理者在严格招聘,参与管理,信息分享和内部劳动力市场四个方面的认知存在显著差异。第三将苏中兴的高绩效工作系统的中介机制的模型与定性模拟方法相结合,模拟出系统的运行过程,再将草原牧歌的现状输入到模型的初始状态,结果显示目前草原牧歌对人力资源管理系统的改善是有利于企业绩效的提升的。最后根据模型模拟结果和企业存在的问题提出提高企业绩效的整改措施。本研究不仅有利于草原牧歌人力资源管理的改善及企业绩效,并且通过对高绩效工作系统的可操作机制的推进,对整个连锁餐饮行业的高绩效工作系统的构建以及整个行业绩效的提升都有着较强的借鉴意义。
[Abstract]:In 21th century, enterprise competition was increasingly dependent on quality, innovation and speed, and human resources management systems became the key to creating quality, innovation and speed. Enterprises believe that human resource management system, which matches the stage of enterprise strategy and development, can promote the improvement of enterprise performance. The theoretical and empirical results of scholars at home and abroad on how human resource management systems promote enterprise performance tend to be consistent. But based on specific cultural background, specific industry, high performance work system adapted to different strategies and stages of enterprise development is still less studied. Therefore, the establishment of high performance work system is suitable for specific industries. And how to apply the system to the practice of specific enterprises has become a practical subject. This paper first determines the content of the high performance work system of the catering chain industry through the literature study, and then verifies the content of the system through the content analysis of the well-known catering enterprise case, including strict recruitment, job compensation, standardized assessment, Extensive training, participation in management, information sharing, competition and discipline, internal labour market, Secondly, using questionnaire survey method to analyze the current situation of the pastoral staff and human resource management system, the results show that the employee's education level is low, and the turnover rate is high. Grass-roots employees and middle and senior managers are strictly recruiting and participating in management. There are significant differences between the four aspects of information sharing and internal labor market. Thirdly, the model of the intermediary mechanism of Su Zhongxing's high performance work system is combined with the qualitative simulation method to simulate the running process of the system. And then input the status quo of pastoral grassland into the initial state of the model, The results show that the improvement of human resource management system is beneficial to the improvement of enterprise performance. Finally, according to the simulation results of the model and the problems existing in the enterprise, the corrective measures to improve the enterprise performance are put forward. This study is not only beneficial to the improvement of human resource management and enterprise performance, but also to the promotion of operational mechanism of high performance work system. It has a strong reference significance for the construction of high performance work system and the promotion of the whole industry performance in the whole chain catering industry.
【学位授予单位】：内蒙古科技大学
【学位级别】：硕士
【学位授予年份】：2010
【分类号】：F272.92;F719.3

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