西安市交通警察工作满意度问题研究

发布时间：2018-02-04 22:57

本文关键词： 交通警察工作满意度对策建议　出处：《长安大学》2017年硕士论文　论文类型：学位论文

【摘要】：交通警察作为交通道路的管理者,承担着确保道路安全和畅通的重任。在我国,交通警察虽然也享受着公务员的待遇,但与其他行业相比,交通警察的工资水平仍旧偏低,工作任务繁重,工作环境相对也比较特殊。随着我国人民生活水平的提高,车辆使用不断增加,交通违规现象也越来越严重。再加上近年来雾霾和雨雪天气的加重,交通警察工作环境更为恶劣。尤其在一些欠发达城市,交通警察的待遇和生活工作条件更为严峻。多种现实因素和不平衡因素容易引起交通警察的诸多心理问题。随之出现工作效率低下,进而引发离职、缺岗、工作满意度低等一系列问题,甚至出现不作为行为。西安作为西部地区重要的中心城市,交通流量大,车辆使用率高,交通拥堵现象较为严重,因此导致交通警察的工作环境也相对严峻。长期以来,对于交通警察队伍的管理工作研究主要集中在工作绩效、考核奖励、纪律约束及教育培训等方面,忽略了交通警察在工作中的压力和不满,忽视了他们的工作满意度等内在因素。本文通过对西安市交通警察工作满意度的研究,可以帮助管理层了解交通警察的心理需求和思想动态,进一步完善交通警察管理工作中有待改进的方面;增加基层交通警察和管理层之间的沟通交流,同时为管理层提供西安市交通警察队伍状况的量化数据。因此本文在借鉴国内外比较成熟的工作满意度量表之上,随机抽取30名交通警察进行半结构式访谈,挑选出影响工作满意度的题目,对不同岗位、不同职级的300名交通警察进行施测,回收有效问卷262份。通过研究发现,影响西安市交通警察工作满意度的因素包括:社会尊重、工作回报、职业发展、工作本身、工作环境和条件、工作压力、人际关系、组织管理、管理风格等九个维度,并分别探讨了人口统计学变量对工作满意度各维度的影响。在此基础上,提出了提升西安市交通警察工作满意度的意见建议:一是改善工作环境,营造公正氛围;二是壮大队伍数量,加强警务保障;三是提升形象地位,构建文化氛围;四是提高福利待遇,激发工作热情;五是拓宽晋升渠道,扩大发展空间;六是加强业务培训,提高队伍素质。
[Abstract]:Traffic police as the traffic road manager, bear the responsibility of ensuring road safety and smooth. In our country, traffic police also enjoy the treatment of civil servants, but compared with other industries. Traffic police pay level is still low, heavy work tasks, work environment is relatively special. With the improvement of our people's living standards, the use of vehicles is increasing. Traffic violations are also becoming more and more serious. In addition, in recent years, the haze and heavy rain and snow weather, traffic police work environment is even worse, especially in some less developed cities. The treatment and living conditions of traffic police are more severe. A variety of realistic factors and unbalanced factors can easily lead to a lot of psychological problems of traffic police. Xi'an, as an important central city in the western region, has a large traffic flow, high vehicle utilization rate and serious traffic congestion. Therefore, the working environment of traffic police is also relatively grim. For a long time, the study of traffic police team management mainly focuses on work performance, assessment and reward, discipline and training and so on. Ignoring the pressure and dissatisfaction of traffic police in their work, ignoring their job satisfaction and other internal factors. This paper through the study of Xi'an traffic police job satisfaction. It can help the management to understand the psychological needs and ideological trends of traffic police, and further improve the aspects of traffic police management work to be improved; Increase the communication and communication between traffic police and management at the grass-roots level, and provide quantitative data for management of traffic police force in Xi'an. Therefore, this paper is based on the more mature job satisfaction scale at home and abroad. A total of 30 traffic policemen were randomly selected for semi-structured interviews, and 300 traffic policemen of different positions and ranks were tested. Through the research, we found that the factors influencing the job satisfaction of traffic police in Xi'an include: social respect, job return, career development, work itself, working environment and conditions. Work stress, interpersonal relationships, organizational management, management style and other nine dimensions, and the demographic variables on the impact of job satisfaction dimensions. On this basis. Some suggestions are put forward to improve the job satisfaction of traffic police in Xi'an: first, to improve the working environment and create a fair atmosphere; The second is to strengthen the number of the ranks and strengthen the police security; Third, to improve the image status and build a cultural atmosphere; Fourth, improve welfare treatment, stimulate work enthusiasm; Fifth, broaden the promotion channels and expand the development space; Sixth, strengthen business training, improve the quality of the team.
【学位授予单位】：长安大学
【学位级别】：硕士
【学位授予年份】：2017
【分类号】：D631.1

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