快速信任对虚拟团队创新绩效的影响机制研究

发布时间：2018-11-16 18:51

【摘要】：随着知识经济和信息技术的不断发展,平台生态圈成为企业实现开放式创新和价值共创的手段,如何高效地管理平台生态圈,打破平台生态圈的边界,实现O2O无边界管理成为当今企业探讨的热点话题。平台生态圈具有开放、共享、共生的热点,其管理也需要更加灵活的组织结构,虚拟团队不受地理位置、不同文化的限制,节约大量成本,是整合异质资源,发挥平台经济效应的主要途径。信任是团队管理过程中的关键一环,虚拟团队成员之间完全陌生,对彼此过去的行为没有足够的认知,要克服虚拟团队中的障碍,保证虚拟团队任务的完成需要快速建立信任,进而提高创新绩效。而创新行为的发生不仅需要相互之间的信任,也需要成员之间的交互,交互记忆系统作为团队合作机制促进了知识与人员的协调,这种协调作用弥补了快速信任的易被破坏性、易变性和任务依赖性等的负面作用,促进快速信任的建立并维持到项目结尾。在虚拟团队协调各种关系的同时,人员和地域的跨边界性使得关系冲突更容易发生,要减弱关系冲突对虚拟团队的负面影响,对团队的整体认知至关重要。团队效能感是团队成员对完成任务所需能力的信心,强调个体因素的协同作用,保证了团队的情商,影响虚拟团队效能,尤其是创新团队的创新绩效。本研究在虚拟团队内部引入快速信任作为自变量,以交互记忆系统为中介变量,团队效能感为调节变量,探讨这些变量对虚拟团队创新绩效影响的理论模型,力求揭示四个变量的影响路径,并希望此研究能够为企业进行无边界管理提供可行的管理建议。本研究的主要写作思路如下:首先,以管理和经济理论为基础,对快速信任、交互记忆系统、团队效能感和虚拟团队创新绩效四个变量进行了文献整合;其次,整理以往学者的研究论述了四个变量的推导过程,构建理论模型;再次,实证检验主要包括问卷的设计、发放及回收,并处理395份有效问卷,运用SPSS和AMOS数据分析软件,采用多层次回归分析法,进行了验证性因子分析、中介效应和调节效应的回归分析;最后,提出相关的管理机制建议。本研究结果表明:快速信任对虚拟团队创新绩效有积极作用;交互记忆系统具有中介作用;团队效能感在快速信任与虚拟团队创新绩效之间以及交互记忆系统与虚拟团队创新绩效之间具有显著的调节作用。
[Abstract]:With the continuous development of knowledge economy and information technology, the platform ecosystem has become a means for enterprises to realize open innovation and value creation. Realizing O _ 2O borderless management has become a hot topic in enterprises nowadays. The platform ecosystem has the hot spot of opening, sharing, symbiosis, its management also needs more flexible organization structure, virtual team is not restricted by geographical location, different culture, save a lot of cost, is to integrate heterogeneous resources, The main way to exert the economic effect of platform. Trust is a key link in the process of team management. Virtual team members are completely unfamiliar to each other and do not have enough knowledge of each other's past behaviors. To overcome the obstacles in virtual teams and to ensure the completion of virtual team tasks, it is necessary to build trust quickly. And then improve the performance of innovation. The occurrence of innovation behavior requires not only mutual trust, but also interaction among members. As a team cooperation mechanism, interactive memory system promotes the coordination of knowledge and personnel, which makes up for the destruction of fast trust. The negative effects of variability and task dependency facilitate rapid trust building and maintenance until the end of the project. While the virtual team coordinates all kinds of relationships, the cross-border nature of personnel and region makes the relationship conflict more likely to occur. In order to reduce the negative impact of the relationship conflict on the virtual team, it is very important to the overall cognition of the team. The sense of team efficacy is the confidence of team members in the ability to complete the task, emphasizing the synergy of individual factors, ensuring the team's emotional quotient and affecting the virtual team's effectiveness, especially the innovation performance of the innovation team. In this study, we introduce fast trust as independent variables, interactive memory system as intermediary variables and team efficacy as moderating variables to explore the theoretical model of the impact of these variables on virtual team innovation performance. This paper tries to reveal the influence path of the four variables, and hopes that this study can provide feasible management advice for enterprises to carry out borderless management. The main writing ideas of this study are as follows: firstly, based on the theory of management and economics, this paper integrates the four variables of fast trust, interactive memory system, team efficacy and virtual team innovation performance. Secondly, the derivation process of four variables is discussed, and the theoretical model is constructed. Thirdly, the empirical test mainly includes the design, distribution and recovery of the questionnaire, and the processing of 395 valid questionnaires, using SPSS and AMOS data analysis software, using multi-level regression analysis method, to carry out confirmatory factor analysis. Regression analysis of intermediary effect and regulation effect; Finally, put forward the related management mechanism suggestion. The results show that: fast trust plays a positive role in virtual team innovation performance, interactive memory system plays an intermediary role; The sense of team efficacy plays a significant role in regulating the relationship between fast trust and virtual team innovation performance, and between interactive memory system and virtual team innovation performance.
【学位授予单位】：天津理工大学
【学位级别】：硕士
【学位授予年份】：2017
【分类号】：F272.92;F273.1

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