组织公民行为:组织管理中的指示器

发布时间：2018-05-19 01:36

本文选题：组织公民行为 + 组织文化　；参考：《中国人力资源开发》2006年09期

【摘要】：如果你是一个公司的研发人员,正从某地度假回来,下飞机时看见公司正在机场免费赠送乘客样品,发现推销员在介绍样品时有小小的误差,于是主动停步,放下行李,加入了发放赠品的行列,并告诉推销员正确的说法。这样的行为在管理学中有一个专门的术语去定义,那就是组织公民行为(OCB:Organizational Citizenship Behavior)。OCB属于组织行为学研究的一个重要而又新兴的课题,它在组织的有效运作方面起着举足轻重的作用,然而目前关于OCB的研究尚处于百家争鸣的阶段。本期专题探讨了组织公民行为作为组织管理中的指示器,在组织文化或氛围、组织管理问题和员工个人绩效等方面的效用,并试图在揭示组织公民行为实质的基础上,探讨激发员工展现出组织所期待的公民行为的有效途径,以及如何通过正确引导组织公民行为来持久提升组织的整体绩效,塑造更好的组织文化,增强组织的核心竞争力,最终实现企业和谐与社会和谐。
[Abstract]:If you're a company R & D, coming back from a vacation somewhere, and when you get off the plane and see that the company is giving away free passenger samples at the airport, and you find that the salesman has a small error in introducing the sample, you stop and put down your luggage. Joined the list of giveaways and told the salesman what to say. Such behavior is defined by a special term in management, that is, organizational citizenship behavior (OCB: organizational Citizenship Behavior).OCB) is an important and emerging issue in the study of organizational behavior, which plays an important role in the effective operation of an organization. However, the research on OCB is still in the stage of a hundred schools of thought. This issue explores the utility of organizational citizenship behavior as an indicator of organizational management in organizational culture or atmosphere, organizational management issues and employee performance, and attempts to reveal the essence of organizational citizenship behavior. This paper discusses the effective ways to inspire employees to show the citizenship behavior that the organization expects, and how to improve the overall performance of the organization through the correct guidance of organizational citizenship behavior, shape a better organizational culture, and enhance the core competitiveness of the organization. Finally, realize enterprise harmony and social harmony.
【作者单位】：
【分类号】：C936

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