成本分析视域下网上信访优势的合意发展

发布时间：2018-02-10 14:59

本文关键词： 成本分析信访嬗变网络诉求合意发展　出处：《领导科学》2017年14期 　论文类型：期刊论文

【摘要】：转型中的中国,社会矛盾与摩擦纷至沓来,涌入民意表达与综合机制寻求公平正义,信访机制几乎承接了改革问题的全部之重,渠道拥堵不畅,运行成本攀升。随着互联网信息技术的介入,网上信访以其方便快捷、公开透明,尤其是廉价诉求,赢得了国民的认可,大有上升为主渠道之势。当然,网上信访优势的合意发展不能缺少必要的条件支持,需要推广语音识别、语音转换文字等技术以破除数字鸿沟;需要网上受理与回复的快捷机制和实体机制高效处理的有机结合;需要职能部门恪尽职守、真诚担当,防止网上信访向传统机制的回流;需要职能部门密切配合、相互合作、协同治理,促进网上信访的健康发展。
[Abstract]:In the transition of China, social contradictions and frictions poured into the public opinion expression and comprehensive mechanism to seek fairness and justice. The petition mechanism took almost all the weight of the reform problems, and the channels were blocked. Operation cost is rising. With the intervention of Internet information technology, online letters and visits have won the recognition of the people and become the main channel because of their convenience, speed, openness and transparency, especially the cheap demand. Of course, The favorable development of the advantage of online letters and visits can not lack the necessary conditions to support, need to promote speech recognition, voice conversion and other technologies to break the digital divide; It needs an organic combination of efficient handling of online reception and response mechanisms and entity mechanisms; it needs functional departments to fulfill their duties and act in good faith to prevent the return of online letters and visits to traditional mechanisms; and functional departments need to cooperate closely and cooperate with each other. Coordinated governance to promote the healthy development of online letters and visits.
【作者单位】：遵义师范学院地方社会发展研究中心;遵义师范学院图书馆;
【基金】：贵州省哲学社科基金项目“网上信访救济的制度建构研究”(项目编号:15GZYB52) 遵义师范学院博士基金项目“网上受理和接触的信访制度建构研究”(项目编号:遵师BS[2014]35号)
【分类号】：D632.8

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