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服务型政府视角下的鄞州政务综合服务平台建设研究

发布时间:2018-09-01 11:19
【摘要】:公共信息服务平台是创新概念,它主要涉及信息技术的使用、公共服务和公共管理。通过以提高政府的回应力、政府决策能力、政府执行效能,实现政府职能转变,从而构建服务型政府。在先前相关研究的基础上,我们以鄞州区政务综合服务平台作为考察对象展开服务型政府的构建,分析其在运行过程中存在的缺点问题,积极查找对策,从理论和实践层面提供服务型政府的支持。目前国内外学者对于政府电子政务建设、政务热线外包等研究较多,纵观其研究成果,对于改进公共信息服务平台方面缺少专项、系统的分析探索。鄞州区政务综合服务平台更是在浙江省率先推出的创新举措,现实中可参考的文献极其有限也为本文研究带来一定难度。我们认为,鄞州区政务综合服务平台建设与服务型政府探索是相契合的。它虽然属于公共信息服务平台之一,但根据群众服务需求探索一条符合自身发展并具有地方特色的综合平台,集群众政策咨询咨询、政务投诉、民生求助、举报于一体。本文是由六个部分构成:第一部分是绪论,介绍研究当前社会背景与现实意义,当前学术界研究的成果、研究的发展方向、研究的主要范畴与方法方式等内容。第二部分梳理了与政务综合服务平台相关的几个概念,并指出它与服务型政府价值的契合。第三部分总括性地描述了鄞州区政务综合服务平台在运行过程中存在的问题,对运行中存在的问题如业务素养不高、人员流动性大、部门相互协作不够等。第四部分选择了美国、英国以及香港特别行政区、中国台湾地区的几个公共信息服务平台运行的案例进行分析,审视其存在的优缺点及其给我们的启示借鉴。第五部分从服务理念、功能定位、制度技术层面等方面提出相关对策性建议。在建设平台服务平台中,提出健全规章制度来弥补自身不足,建立联席会议制度、监督考核制度、公众参与反馈机制、完善内部管理制度。随着政府服务民生理念深入民心,希望本文的相关研究成果能为鄞州区或者其他地区探索服务群众的政务平台起到参考作用。
[Abstract]:Public information service platform is an innovative concept, which mainly involves the use of information technology, public service and public administration. Through improving the government's response ability, the government's decision-making ability, the government's executive efficiency, and realizing the transformation of the government's function, the service-oriented government can be constructed. On the basis of previous related research, we take Yinzhou District Government Affairs Integrated Service platform as the object of investigation to build a service-oriented government, analyze its shortcomings in the course of operation, and actively look for countermeasures. To provide the support of service-oriented government in theory and practice. At present, scholars at home and abroad have more research on government e-government construction, government hotline outsourcing and so on. Throughout the research results, there is a lack of special purpose in improving public information service platform, and systematic analysis and exploration. Yinzhou District Government Affairs Integrated Service platform is the first innovation in Zhejiang Province, the reality of the literature can be referred to the extremely limited for this study brought a certain degree of difficulty. We believe that the Yinzhou district government integrated service platform construction and service-oriented government exploration is consistent. Although it belongs to one of the public information service platforms, according to the needs of the masses, it explores a comprehensive platform which accords with its own development and has local characteristics, which integrates the masses' policy consultation, government affairs complaints, people's livelihood assistance and reporting. This paper is composed of six parts: the first part is the introduction, which introduces the current social background and practical significance, the current academic research results, the direction of development of the research, the main categories and methods of research, and so on. The second part combs several concepts related to the integrated service platform of government affairs and points out its agreement with the value of service-oriented government. The third part describes the problems existing in the running process of Yinzhou District Government Affairs Integrated Service platform, such as low professional literacy, large staff mobility, insufficient cooperation among departments and so on. In the fourth part, several cases of the operation of public information service platforms in the United States, Britain, Hong Kong Special Administrative region and Taiwan region of China are selected to analyze the advantages and disadvantages of their existence and their enlightenment to us. The fifth part puts forward the relevant countermeasures from the service concept, the function orientation, the system technical level and so on. In the construction of platform service platform, we propose to improve the rules and regulations to make up for their own shortcomings, establish a joint meeting system, supervision and assessment system, public participation in the feedback mechanism, improve the internal management system. With the concept of government serving people's livelihood deeply, I hope that the related research results of this paper can play a reference role for Yinzhou District or other areas to explore the government platform to serve the masses.
【学位授予单位】:宁波大学
【学位级别】:硕士
【学位授予年份】:2017
【分类号】:D630

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