风险沟通语境下的政府信任危机与重构
发布时间：2018-11-23 18:14
【摘要】：在风险社会背景下,随着国内风险沟通研究的兴起,学者们越来越重视信息传播与互动。本研究深入分析风险沟通中的理论基础,分析出政府信任缺失的原因,梳理了政府、公众、媒体三者之间的关系。文中利用大量的案例分析,对转型期的中国面临的政府信任危机问题进行分析,总结出政府信任危机导致的危害性是政府信息公开不到位、风险信息不对称、部分官员贪污腐败等,从信任主体、信任客体和中介传媒三方面分析出信任危机的根源,为政府信任重构提出路径选择。有利于提高政府的公信力、改善公众对政府的信任度,无论是从保障公众知情权和保障公众利益的角度,还是构建社会主义和谐社会的角度来说,都具有极其深远的意义。本文的篇章结构如下:绪论部分分为研究背景和研究意义、国内外研究综述、研究方法、创新点这4个部分,第一章对风险沟通和政府信任的概念、理论进行分析,搭建起风险沟通与政府信任之间的关系。其中把风险沟通定义为“在危机管理过程中,个人、群体和组织之间关于危机信息的共享和危机应对意见转化的过程”,相关理论有施拉姆的大众传播模式、卓越公共关系理论,其中对政府信任理论分析则从生成机制入手,为分析政府信任危机的原因提供思考点。第二章分析了政府在风险沟通中的角色定位,指出了风险沟通中政府的职责与功能。第三章列举了大量突发公共事件的案例进行分析,梳理出中国风险沟通中政府信任危机的现状和存在的问题。第四章结合前面对中国政府信任现状的研究,分别从信任主体、信任客体、大众传媒这三方面进行分析,得出政府在风险沟通中信任危机的原因。第五章针对进行的研究,提出具体的政府信任重构的建议,包括构建有限信任的政府;完善媒体的角色定位与管理;完善公众认知管理。
[Abstract]:Under the background of risk society, with the rise of domestic risk communication research, scholars pay more and more attention to information dissemination and interaction. This study deeply analyzes the theoretical basis of risk communication, analyzes the reasons for the lack of government trust, and combs the relationship among the government, the public and the media. In this paper, a large number of case studies are used to analyze the crisis of government trust faced by China in the transition period, and it is concluded that the harm caused by the crisis of government trust is that the government information is not open to the public and the risk information is not symmetrical. Some officials corruption and so on, from the trust subject, the trust object and the intermediary media three aspects analyzes the trust crisis origin, proposes the path choice for the government trust reconstruction. In order to improve the credibility of the government and improve the trust of the public to the government, both from the perspective of protecting the public's right to know and protecting the public's interests, as well as constructing a harmonious socialist society, it is of extremely far-reaching significance. The text structure of this paper is as follows: the introduction part is divided into four parts: research background and significance, domestic and foreign research review, research methods, innovation points. The first chapter analyzes the concepts of risk communication and government trust. Build the relationship between risk communication and government trust. Risk communication is defined as "the process of sharing crisis information among individuals, groups and organizations in the process of crisis management and the transformation of crisis response opinions". The theory of outstanding public relations, in which the analysis of the theory of government trust begins with the mechanism of generation, provides a point of consideration for the analysis of the causes of the crisis of government trust. The second chapter analyzes the role of government in risk communication, and points out the role and function of government in risk communication. The third chapter enumerates a large number of public emergencies case analysis, combing out the current situation and existing problems of government trust crisis in risk communication in China. The fourth chapter combines the previous research on the trust status of the Chinese government, respectively from the trust subject, trust object, mass media, these three aspects of the analysis, the government in the risk of risk communication trust crisis reasons. In the fifth chapter, the author puts forward some suggestions for the reconstruction of government trust, including the establishment of a limited trust government, the improvement of the role of the media and the management of public cognition.
【学位授予单位】：华东政法大学
【学位级别】：硕士
【学位授予年份】：2015
【分类号】：D63
本文编号：2352340
[Abstract]:Under the background of risk society, with the rise of domestic risk communication research, scholars pay more and more attention to information dissemination and interaction. This study deeply analyzes the theoretical basis of risk communication, analyzes the reasons for the lack of government trust, and combs the relationship among the government, the public and the media. In this paper, a large number of case studies are used to analyze the crisis of government trust faced by China in the transition period, and it is concluded that the harm caused by the crisis of government trust is that the government information is not open to the public and the risk information is not symmetrical. Some officials corruption and so on, from the trust subject, the trust object and the intermediary media three aspects analyzes the trust crisis origin, proposes the path choice for the government trust reconstruction. In order to improve the credibility of the government and improve the trust of the public to the government, both from the perspective of protecting the public's right to know and protecting the public's interests, as well as constructing a harmonious socialist society, it is of extremely far-reaching significance. The text structure of this paper is as follows: the introduction part is divided into four parts: research background and significance, domestic and foreign research review, research methods, innovation points. The first chapter analyzes the concepts of risk communication and government trust. Build the relationship between risk communication and government trust. Risk communication is defined as "the process of sharing crisis information among individuals, groups and organizations in the process of crisis management and the transformation of crisis response opinions". The theory of outstanding public relations, in which the analysis of the theory of government trust begins with the mechanism of generation, provides a point of consideration for the analysis of the causes of the crisis of government trust. The second chapter analyzes the role of government in risk communication, and points out the role and function of government in risk communication. The third chapter enumerates a large number of public emergencies case analysis, combing out the current situation and existing problems of government trust crisis in risk communication in China. The fourth chapter combines the previous research on the trust status of the Chinese government, respectively from the trust subject, trust object, mass media, these three aspects of the analysis, the government in the risk of risk communication trust crisis reasons. In the fifth chapter, the author puts forward some suggestions for the reconstruction of government trust, including the establishment of a limited trust government, the improvement of the role of the media and the management of public cognition.
【学位授予单位】：华东政法大学
【学位级别】：硕士
【学位授予年份】：2015
【分类号】：D63
【参考文献】
相关期刊论文 前1条
1 褚松燕;;互联网时代的政府公信力建设[J];国家行政学院学报;2011年05期
，本文编号：2352340
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