现代远程教育非学术性学习支持服务与学生满意度关系研究

发布时间：2018-04-23 22:18

本文选题：现代远程教育 + 非学术性学习支持服务　；参考：《西南交通大学》2012年硕士论文

【摘要】：我国现代远程教育经过几十年的发展,早已经从以前的规模和市场竞争发展成如今的质量竞争,这已是毫无争议的事实。非学术性学习支持服务作为影响现代远程教育质量的重要因素,是提升现代远程教育竞争力的关键所在。探究非学术性学习支持服务与学生满意度关系,来完善非学术性学习支持服务和提高学生满意度,对科学的发展现代远程教育的非学术性学习支持服务和提升学校的竞争力都将具有重要意义。本文以实证分析为主,采用文献整理和问卷调查的方法,利用SPSS15.0软件对问卷调查结果进行分析处理,从而明确学生对现行现代远程教育非学术性学习支持服务的认同感和学生满意度现状,并分析出不同个人基本属性是否与非学术性学习支持服务和学生满意度有显著差异,非学术性学习支持服务与学生满意度是否具有显著正相关关系,最后提出对完善非学术性学习支持服务及提升学生满意度的策略建议。文章共分三部分：第一部分是理论探讨部分,系统介绍了研究背景、研究目的,研究内容、研究思路以及研究综述；第二部分是实证部分,包括研究假设、问卷设计、数据分析和结果讨论；最后是政策建议部分,针对研究结果提出完善非学术性学习支持服务和提升学生满意度的建议。本文把教育技术研究中很少涉猎的非学术性学习支持服务作为研究内容,是对我国现行学习支持服务研究的重要补充。在对现代远程教育非学术性学习支持服务的学生感知情况和学生满意度调查的基础上,通过数据分析探究它们之间的关系,为提高现代远程教育非学术性学习支持服务质量提供了现实基础。
[Abstract]:After decades of development, modern distance education in China has developed from scale and market competition to quality competition, which is an undisputed fact. As an important factor affecting the quality of modern distance education, non-academic learning support service is the key to enhance the competitiveness of modern distance education. Explore the relationship between non-academic learning support service and student satisfaction, to improve non-academic learning support services and improve student satisfaction, It will be of great significance for the scientific development of modern distance education and the promotion of the competitiveness of the school. This paper is mainly based on empirical analysis, using the methods of literature collation and questionnaire survey, and using SPSS15.0 software to analyze and process the results of the questionnaire. In order to clarify students' identity and students' satisfaction with the current non-academic learning support service of modern distance education, and analyze whether there are significant differences between different individual basic attributes and non-academic learning support service and student satisfaction. There is a significant positive correlation between non-academic learning support service and student satisfaction. Finally, some suggestions on how to improve non-academic learning support service and improve student satisfaction are put forward. The article is divided into three parts: the first part is the theoretical discussion part, systematically introduces the research background, research purpose, research content, research ideas and research summary; the second part is the empirical part, including the research hypothesis, questionnaire design. Data analysis and result discussion; finally, the policy suggestion part, based on the results of the study, to improve the non-academic learning support services and improve student satisfaction. In this paper, the non-academic learning support service, which is seldom involved in educational technology research, is regarded as the research content, which is an important supplement to the current study of learning support service in China. Based on the survey of students' perception and student satisfaction of non-academic learning support services in modern distance education, this paper explores the relationship between them through data analysis. It provides a realistic basis for improving the service quality of non-academic learning support in modern distance education.
【学位授予单位】：西南交通大学
【学位级别】：硕士
【学位授予年份】：2012
【分类号】：G434

【参考文献】