应届毕业生对高校教育服务满意度调查系统的设计与应用

发布时间：2018-02-27 09:17

本文关键词： 调查模型 J2EE 高校教育服务满意度调查系统应用　出处：《新疆师范大学》2012年硕士论文　论文类型：学位论文

【摘要】：随着我国高等教育大众化进程的不断深入，高校规模不断扩大，学生群体更加多样化，高等教育管理模式也逐渐变革为基于学生需求的“自下而上”的模式等，这些高校的客观办学环境，需要进行学生满意度调查，真正从学生的角度反映出高校教育自身存在的问题，所以为了提高学生对高校教育服务满意度，提高教育教学质量，促进高校又好又快发展，我国高校教育服务学生满意度调查会像国外高校一样成为提高高校教育服务质量方面的不可或缺的工具。但是目前我国关于高校教育服务学生满意度调查的研究成果，虽然研究内容由单一逐渐全面，越来越深入，但不论是在大学生满意度调查模型上，还是在调查实践上和结果分析上，都还不成熟，，没有形成全国性的调查标准模型和体系。很多调查主要侧重于对教学方面的满意度调查，对教学辅助活动和教学管理活动满意度调查的研究和实践较少。因此，我们需要从学生对教育的实际需求和成果肯定角度，构建一个真正从学生角度出发的学生满意度调查模型，开发出更为高效实用的、综合性的学生满意度调查工具。随着互联网技术的普及推广，通过网络调查为高校获取应届毕业生对高校教育服务满意度的信息，与传统纸质调查问卷相比，不但可以大大地节省人力和物力，还极大地提高了调查效率，使相关调查更加简单、方便、有效、快捷，同时还加快数字化校园建设和应用，促进高校信息化的进程。在对国内外几种经典顾客满意度模型进行概述分析的基础上尝试着构建出了应届毕业生对高校教育服务满意度调查模型和调查指标体系，详细阐述了应届毕业生对高校教育服务满意度调查系统的设计步骤和开发过程，并对J2EE体系结构、MVC设计模式、Struts框架技术以及Hibernate和Spring框架技术作了简要介绍，然后运用这些开源框架技术在J2EE平台上开发出了应届毕业生对高校教育服务满意度调查系统，并安装在本校的校园网上投入使用，试用效果良好，得到有关使用部门的好评。本系统的开发和应用为便捷的开展高校教育服务学生满意度调查提供了较好的解决方案，很好的解决了我校教育服务管理工作中遇到的实际问题。
[Abstract]:With the deepening of the popularization of higher education in our country, the scale of higher education is expanding, the student group is more diversified, and the management mode of higher education has gradually changed into the "bottom-up" model based on the students' needs, and so on. In order to improve the students' satisfaction with the education service and improve the teaching quality, the objective school environment of these colleges and universities needs to investigate the students' satisfaction degree, and reflect the problems existing in the university education from the student's point of view, so as to improve the students' satisfaction with the education service and improve the teaching quality. To promote the sound and rapid development of colleges and universities, The investigation on the satisfaction degree of college education service students in our country will become an indispensable tool to improve the quality of college education service just like foreign universities. However, the research results of the investigation on the satisfaction degree of college education service students in our country at present are as follows. Although the content of the research is gradually comprehensive and more and more thorough, it is not mature either in the satisfaction survey model of college students, in the practice of the investigation and in the analysis of the results. There is no national survey standard model and system. Many surveys mainly focus on the teaching satisfaction survey, and the research and practice of the teaching auxiliary activity and teaching management activity satisfaction survey are few. From the point of view of students' actual demand for education and positive results, we need to construct a model of student satisfaction survey from the point of view of students, and develop a more efficient and comprehensive survey tool for student satisfaction. With the popularization and popularization of Internet technology, it is possible to obtain information on the satisfaction of college graduates with college education service through network survey. Compared with the traditional paper questionnaire, it can save manpower and material resources greatly. It also greatly improves the efficiency of investigation and makes the investigation more simple, convenient, effective and fast. At the same time, it also speeds up the construction and application of digital campus, and promotes the process of information technology in colleges and universities. On the basis of summarizing and analyzing several classical customer satisfaction models at home and abroad, this paper attempts to construct a survey model and an index system of the graduates' satisfaction with the education service in colleges and universities. This paper expounds in detail the design steps and development process of the investigation system of graduates' satisfaction with college education service, and briefly introduces the J2EE architecture, MVC design pattern, struts framework technology and Hibernate and Spring framework technology. Then using these open source framework technology in the J2EE platform to develop a new graduate education service satisfaction survey system, and installed on the campus network of our school put into use, the trial effect is good. The development and application of this system has provided a better solution for the investigation of the satisfaction degree of college education service students, and solved the practical problems encountered in the educational service management of our university.
【学位授予单位】：新疆师范大学
【学位级别】：硕士
【学位授予年份】：2012
【分类号】：G647

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