组织社会化视角下的酒店本科实习生留职意向研究

发布时间：2019-02-20 09:20

【摘要】：旅游管理专业高校学生是酒店行业管理人才的发展储备力量,对其进行最大限度的培养和开发不仅可以节约酒店的成本,而且可以为酒店注入新生力量,有利于酒店的长远发展。但是目前,酒店业面临着专业人才不断流失,高校旅游管理专业学生本行业留职率低的问题。酒店专业实习期作为酒店人力资源前期开发的黄金时期,这一阶段中实习生在酒店中的实习社会化程度关系着其行业留职意愿及职业生涯的发展。如何提高实习生的组织社会化水平,使其尽快适应酒店工作环境,成为酒店所需要的人才,是酒店进行人力资源管理的重要工作。本文从组织社会化内容的角度着手,结合酒店专业实习生的特点,研究旅游管理专业实习生组织社会化的状况及其对实习生行业留职意向的影响,探讨旅游管理专业本科实习生组织社会化过程中存在的问题。论文通过文献综述法对组织社会化的相关理论进行了回顾,在理论分析的基础上建立了组织社会化角度下的酒店实习生留职模型,根据论文的研究模型设计了针对旅游管理专业本科实习生的调查问卷,通过问卷调查的方式收集研究所用的数据资料。文中采用因素分析、相关分析、回归分析等统计方法对论文的假设进行了验证和分析。论文研究结果发现： (1)性别、实习时间对旅游管理专业本科实习生的组织社会化水平存在着显著的差异性影响。 (2)在组织社会化内容的不同方面,旅游管理专业的本科实习生组织社会化的水平也有所不同,其社会化程度由高到底依次是人际关系、工作胜任、组织文化、前景感知。 (3)组织社会化内容的各维度对旅游管理专业的本科实习生的行为态度影响也有所不同,其中人际关系和前景感知的预测能力较强。 (4)实习生的组织社会化通过工作满意度和组织承诺这两个中介变量对留职意向具有显著的影响作用。在最后一章,根据论文的研究结论,对旅游管理专业本科实习生的组织社会化现状进行了讨论并提出了相应的参考性建议。最后,指出研究中存在的不足及需要改进的问题。
[Abstract]:College students majoring in tourism management are the reserve force for the development of hotel industry management talents. To train and develop them to the maximum extent can not only save the cost of the hotel, but also inject new forces into the hotel. Good for the long-term development of the hotel. But at present, the hotel industry is faced with the problem of the loss of professional talents and the low retention rate of tourism management students in colleges and universities. The hotel professional internship period is the golden period of the hotel human resources development. The socialization degree of the intern practice in the hotel in this stage is related to the industry retention intention and career development. How to improve the level of organization socialization of interns, make them adapt to the working environment of hotel as soon as possible, and become the talents needed by hotel, is the important work of human resource management in hotel. Based on the content of organizational socialization and the characteristics of hotel interns, this paper studies the status of organizational socialization of interns in tourism management and its influence on the intention to stay in the trainee industry. This paper discusses the problems existing in the process of organizational socialization of undergraduate interns in tourism management major. This paper reviews the relevant theories of organizational socialization by literature review, and establishes the hotel intern retention model based on the theoretical analysis. According to the research model of the thesis, the questionnaire for undergraduate students in tourism management is designed, and the data used in the research are collected by questionnaire. Factor analysis, correlation analysis, regression analysis and other statistical methods are used to verify and analyze the hypothesis of this paper. The results show that: (1) gender and internship time have significant differences in organizational socialization level of undergraduate students majoring in tourism management. (2) in different aspects of the content of organizational socialization, the level of organizational socialization of undergraduate interns in tourism management is different, and the degree of socialization is in turn interpersonal relationship, job competence, organizational culture and perspective perception. (3) each dimension of organizational socialization content has different influence on the behavior and attitude of undergraduate students in tourism management major, among which interpersonal relationship and foreground perception have strong predictive ability. (4) the organizational socialization of interns has a significant effect on retention intention through two intermediary variables: job satisfaction and organizational commitment. In the last chapter, according to the conclusion of the thesis, the author discusses the current situation of organizational socialization of undergraduate interns in tourism management major and puts forward the corresponding reference suggestions. Finally, the shortcomings of the research and the problems that need to be improved are pointed out.
【学位授予单位】：东北财经大学
【学位级别】：硕士
【学位授予年份】：2012
【分类号】：F719;F272.92;G649.37

【参考文献】