差错规避对部门绩效的影响:一个跨层链式中介模型

发布时间：2018-07-01 13:27

本文选题：差错规避氛围 + 差错紧张　；参考：《管理评论》2017年04期

【摘要】：差错规避氛围使部门内产生"不求有功,但求无过"的消极心态,但同时也促使员工为预防差错而努力,它将如何影响部门绩效?影响机制是什么?本文针对上述问题提出跨层(浴缸)模型,探讨差错规避氛围(包括差错紧张和差错掩盖两个维度)对部门绩效的间接作用,考察个体层面的建言角色身份和抑制性建言行为的链式中介作用。利用130名部门领导和429名员工的配对样本数据,采用多层结构方程模型分析检验了所提出的模型。结果表明:(1)差错紧张氛围与员工建言角色身份显著正相关;(2)员工建言角色身份与抑制性建言行为显著正相关;(3)员工抑制性建言行为与部门绩效显著正相关;(4)员工建言角色身份与抑制性建言行为在差错紧张氛围与部门绩效之间起到有序的跨层链式中介作用。
[Abstract]:The atmosphere of error avoidance causes the negative mentality of "no success, only no fault" in the department, but at the same time, it also urges the staff to make efforts to prevent mistakes. How will it affect the performance of the department? What is the mechanism of influence? In this paper, a cross-layer (bathtub) model is proposed to discuss the indirect effect of error avoidance atmosphere (including error tension and error concealment) on department performance. To investigate the role identity of the individual and the chain intermediary function of the suppressive speech behavior. Using the matched sample data of 130 department leaders and 429 employees, the proposed model was tested by multilayer structural equation model. The results show that: (1) the positive correlation between the error tense atmosphere and the employee's constructive role identity; (2) the positive correlation between the employee's constructive role identity and the suppressive advice behavior; (3) the positive correlation between the employee's disabling advice behavior and the department's performance; (4) the employee's positive correlation between the employee's constructive role identity and the department's performance. The role identity and the suppressive advice act play an orderly and cross-layer chain intermediary role between the tense atmosphere of error and the performance of the department.
【作者单位】：兰州大学管理学院;
【基金】：国家自然科学青年基金项目(71102155;71102156) 中央高校基本科研业务费专项资金(15LZUJBWZY120;16LZUJBWZD001) 国家社会科学基金重点项目(14AGL013) 教育部人文社会科学研究青年基金项目(16YJC630168)
【分类号】：F272.92

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