深圳移动基站物业的关系维护体系优化研究

发布时间：2018-04-18 17:33

本文选题：基站物业 + 关系维护　；参考：《兰州大学》2017年硕士论文

【摘要】：智能手机的普及极大的改变了生活方式的同时,人们对随时随地接入高速网络的需求也日益增加。在移动互联网的时代,对于传统的通信运营商而言,需重新定位自身的角色,由传统的语音话务和短信服务提供者,转变为智能管道的提供者。三大通信运营商之间的竞争,已经由语音短信话务量的竞争转变为数据流量的竞争。要确保给用户随时随地的提供高速便捷的网络,通信基站的建设和稳定则是基础。深圳的手机用户密度为全国之最,而中国移动通信集团广东有限公司深圳分公司(以下简称深圳移动)经过十多年的发展,已经拥有将近一万个物理基站,基站密度为全国之最。因此,如何做好基站物业的关系维护工作,保证网络的稳定,是深圳移动基础维护工作中迫切需要思考的问题。本文通过对深圳移动基站物业关系维护体系的研究,思考如何提升基站物业的关系维护工作。本文依据职能型组织结构理论,采用文献研究法、案例分析法对深圳移动基站物业关系维护的组织结构进行分析,研究目前存在的问题与现有组织结构之间的关系,发现其结构不合理和流程环节缺失之处。依据矩阵型组织结构理论重新对组织进行设计,建立适宜的矩阵型组织结构,使组织内部沟通更加顺畅,资源的利用更为高效,以达到支撑组织战略、实现组织目标的目的。在上述工作的基础上,本文依据活系统模型理论(VSM),采用文献研究法、案例分析法,研究在矩阵型组织结构建立后,深圳移动基站物业关系维护工作中各岗位之间的联系和控制机制,将深圳移动基站物业管理室的组织内部控制比作人体的控制进行讨论,研究如何改善各岗位之间的联系机制,提高问题的处理速度,提高整体组织的工作效率。最后,本文依据业务流程重组理论(BPR),采用文献研究法、案例分析法、统计分析法,对深圳移动的基站物业的关系维护工作流程和合作单位考核制度现状进行分析,剖析其不顺畅及制约工作质量的原因,重新建立以物业维系为主线的工作流程和以业主满意为导向的合作单位考核制度。同时研究如何建立专业的对外工作规范,以达到让业主满意的目的。本文通过对深圳移动基站物业关系维护现状的研究,制定规范合理的基站物业关系维护体系,对深圳移动的网络质量的保证具有针对性实践指导价值。同时,本文的研究对于其它通信运营商的基站关系维护工作也有一定的参考价值。
[Abstract]:The popularity of smart phones has greatly changed the way of life, at the same time, people's demand for high-speed access to high-speed networks at any time and anywhere is also increasing day by day.In the era of mobile Internet, for traditional communication operators, it is necessary to reposition their role, from the traditional voice service and short message service providers to the intelligent pipeline providers.The competition among the three major communication operators has changed from the voice and short message traffic competition to the data traffic competition.The construction and stability of the communication base station is the foundation to ensure the high speed and convenient network to the user anytime, anywhere.The density of mobile phone users in Shenzhen is the highest in the country. After more than a decade of development, the Shenzhen Branch of China Mobile Communications Group Guangdong Limited (hereinafter referred to as Shenzhen Mobile) has nearly 10,000 physical base stations.Base station density is the highest in the country.Therefore, how to maintain the relationship of base station property and ensure the stability of the network is an urgent problem to be considered in the basic maintenance of Shenzhen Mobile.In this paper, we study the property relationship maintenance system of Shenzhen mobile base station, and consider how to improve the relationship maintenance of base station property.Based on the theory of functional organizational structure, this paper analyzes the organizational structure of property relationship maintenance of Shenzhen Mobile Base Station by using the method of literature research and case analysis, and studies the relationship between the existing problems and the existing organizational structure.Find its structure unreasonable and flow link missing place.According to the theory of matrix organization structure, this paper redesigns the organization, establishes the appropriate matrix organization structure, makes the communication within the organization more smooth and the utilization of resources more efficient, in order to achieve the purpose of supporting the organization strategy and realizing the organizational goal.On the basis of the above work, based on the theory of living system model, this paper uses literature research method and case analysis method to study the establishment of matrix organization structure.The connection and control mechanism among different posts in the property relationship maintenance work of Shenzhen Mobile Base Station is discussed. The organizational internal control of the property management office of Shenzhen Mobile Base Station is compared to the control of the human body, and how to improve the communication mechanism among the posts is studied.Improve the processing speed of the problem and improve the efficiency of the overall organization.Finally, according to the theory of business process reengineering (BPRR), this paper analyzes the relationship maintenance workflow of the base station property of Shenzhen Mobile and the present situation of the evaluation system of the cooperation unit by using the literature research method, the case analysis method and the statistical analysis method.This paper analyzes the reasons why the work quality is not smooth and restricts the work quality, and reestablishes the work flow with the mainline of the property maintenance and the evaluation system of the cooperative unit oriented by the satisfaction of the owner.At the same time, how to establish professional external work standards to achieve the purpose of satisfying the owners.Based on the study of the current situation of property relationship maintenance of Shenzhen Mobile Base Station, this paper formulates a standard and reasonable base station property relationship maintenance system, which is of practical value to ensure the network quality of Shenzhen Mobile.At the same time, the research of this paper also has some reference value for the base station relationship maintenance of other communication operators.
【学位授予单位】：兰州大学
【学位级别】：硕士
【学位授予年份】：2017
【分类号】：F299.233.47;F626

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