网络购物中消费者知情权研究

发布时间：2018-01-28 13:53

本文关键词： 传统购物网络购物消费者知情权保护　出处：《山东大学》2016年硕士论文　论文类型：学位论文

【摘要】：随着我国法治进程的加快,经济生活的繁荣,我国对消费者权利的重视也与日俱增,并对消费者的权利做了具体的规定,其中消费者的知情权是消费者权利中一项重要的内容。当下电子商务兴起,网络交易悄然而生,并以其自身的优势受到普通消费者的青睐,同时由于其虚拟性的特点使得传统消费模式中买家占主动权转变为卖家掌握着主动权,因此消费者很容易在网络消费中权利受到侵害。尽管在网络购物中消费者知情权屡遭侵害的问题已不是新问题,但随着网络消费的异军突起,因网购引发的消费者知情权遭受侵害的问题层出不穷,并且此类问题呈现出复杂性、多样性的特点。就目前来看,我国消费者知情权的相关立法对于解决生活中日益复杂的知情权侵权问题已显得力不从心。因此,为了更好地维护最广泛网购消费群体的利益,建立更加完善可行的保护制度至关重要,而且势在必行。本文主要从生活中常见的案例入手,首先对消费者知情权的相关概念进行界定,其次介绍当前我国网络购物中消费者知情权的现状,再通过分析借鉴日本、欧盟国家制度的先进之处,最后,对我国的知情权相关立法提出比较切合实际的可行性的建议。本文主要分为四个部分：文中第一章主要是对消费者知情权主要概念以及我国消费者知情权所处环境进行梳理,与此同时对消费者知情权进行分析,主要目的是通过对背景、概念以及必要性的分析,将网购消费者知情权侵权与普通消费者知情权侵权区别开来,进而更好地保护受害群体的利益。第二章分别介绍了网络购物中侵犯消费者知情权的常见情形和我国网络购物中消费者知情权保护现状以及我国网络购物消费者知情权保护存在的问题。这对于我们针对具体问题提出行之有效的举措具有重要意义。第三章主要是对国外网络购物中消费者知情权法律保护的分析与借鉴。通过对日本、欧盟等国家的立法、执法方面的规定分析,为我国进行消费者知情权的保护提供立法和执法上的借鉴。最后一章是针对当前我国网购消费者知情权保护存在的缺陷,通过借鉴国外的相关立法的成功之处,有针对性和目的性的提出保护我国网络购物消费者知情权的合理举措。
[Abstract]:With the acceleration of the process of the rule of law and the prosperity of economic life, our country attaches more and more importance to the rights of consumers, and has made specific provisions on the rights of consumers. The consumer's right to know is an important content in the consumer's right. Now the electronic commerce rises, the network transaction quietly comes into being, and by its own superiority receives the ordinary consumer's favor. At the same time, because of its virtual characteristics, the traditional consumption mode of buyers to take the initiative into the seller to control the initiative. Therefore, it is easy for consumers to be infringed on their rights in online consumption. Although it is not a new problem that consumers' right to know has been infringed repeatedly in online shopping, but with the emergence of Internet consumption. Consumers' right to know caused by online shopping has been infringed one after another, and this kind of problems show the characteristics of complexity and diversity. The relevant legislation of consumers' right to know in our country has been unable to solve the increasingly complex problem of infringement of the right to know in our daily life. Therefore, in order to better protect the interests of the most extensive online shopping consumer groups. It is very important to establish a more perfect and feasible protection system, and it is imperative. This paper starts with common cases in life, first of all, defines the relevant concepts of consumers' right to know. Secondly, it introduces the current situation of consumer's right to know in our country's online shopping, and then draws lessons from the advanced points of the system of Japan and the European Union through the analysis. Finally. This article is divided into four parts:. The first chapter is the main concept of consumer's right to know and the environment of consumer's right to know in our country. At the same time, the main purpose of the analysis of consumers' right to know is to distinguish the infringement of consumers' right to know from the infringement of ordinary consumers' right to know by analyzing the background, concept and necessity. The second chapter introduces the common situation of infringing consumers' right to know in online shopping, the current situation of consumer's right to know in our country's internet shopping and the current situation of our country's online shopping consumers. This is of great significance for us to put forward effective measures for specific problems. The third chapter mainly analyzes and draws lessons from the legal protection of consumers' right to know in foreign online shopping. Yes, Japan. Analysis of legislation and law enforcement provisions in countries such as the European Union. The last chapter aims at the defects of the protection of consumer's right to know in our country, and draws on the success of the relevant legislation in foreign countries. This paper puts forward some reasonable measures to protect the right to know of online shopping consumers.
【学位授予单位】：山东大学
【学位级别】：硕士
【学位授予年份】：2016
【分类号】：D923.8

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