论快递服务消费者权益保护

发布时间：2018-03-01 04:23

本文关键词： 快递服务消费者权益维权　出处：《吉林财经大学》2017年硕士论文　论文类型：学位论文

【摘要】：淘宝网和京东商城在互联网迅速崛起的今天,作为互联网末端服务产业的快递服务也随之迎来了巨大的发展空间。不管是国有快递——邮政速递,还是民营快递企业,在如今快递市场迅速发展的促进下,都呈现出一派辉煌的发展前景,间接映射出我国快递市场的繁荣发展景象。然而如此迅速发展的必定会引发一系列的问题,快递的速度不快、快件在邮寄的时候被延误、被损毁甚至被丢失,消费者的合法权益遭到了严重的侵犯。目前我国快递市场面临的监管不完善、自身缺陷严重等问题导致维权对消费者来说举步维艰。我国快递市场面临的问题层出不穷,主要表现为法律的不完善、监管主体的不确定以及快递行业自身的缺陷等。消费者的权益被损害的主要原因在于快件在邮寄的过程中面临着延误、损毁甚至灭失的风险。造成上述现象的主要原因有:快递服务合同中存在大量的有损消费者合法权益的格式条款、快递服务质量不达标等。除此之外,保护消费者的权益不受侵害,还必须加速快递法的出台、提高行业准入门槛、明确监管主体、成立全国性质的行业协会。还可以通过其他途径即加强行政监管并且让快递服务充分发挥其自律作用等。
[Abstract]:The rapid rise of Taobao and JingDong Mall in the Internet today, as the Internet terminal service industry express service also ushered in a huge space for development. Whether state-owned express delivery-postal express, or private express enterprises, With the rapid development of the express delivery market today, there is a brilliant prospect of development, which indirectly reflects the prosperity and development of the express market in China. However, such rapid development will inevitably lead to a series of problems. The speed of express delivery is not fast, the express mail is delayed, damaged or even lost, and the legitimate rights and interests of consumers have been seriously infringed. At present, the express delivery market in our country is facing imperfect supervision. Problems such as their own defects make it difficult for consumers to protect their rights. The problems facing the express delivery market in our country emerge in endlessly, mainly manifested in the imperfections of the law. The uncertainty of the regulatory body and the defects of the express delivery industry itself. The main reason for the damage to consumers' rights and interests is that the courier is facing delays in the process of mailing. The risk of damage or even loss. The main reasons for the above phenomena are: there are a large number of format clauses harmful to the legitimate rights and interests of consumers in express delivery service contracts, the quality of express delivery service is not up to standard, and so on. To protect the rights and interests of consumers from infringement, it is also necessary to speed up the introduction of the express delivery law, raise the entry threshold of the industry, and clarify the subject of supervision. Set up the national nature of the industry association. Can also strengthen administrative supervision and express service through other ways to give full play to its self-regulation and so on.
【学位授予单位】：吉林财经大学
【学位级别】：硕士
【学位授予年份】：2017
【分类号】：D923.8

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