论快递服务中消费者权益及保护

发布时间：2018-03-05 10:47

本文选题：快递服务　切入点：致损情形　出处：《延边大学》2017年硕士论文　论文类型：学位论文

【摘要】：中国快递服务起步较晚,但发展迅速。在旺盛的市场需求下,我国快递行业高速发展,随之而来的却是比例更高的快递消费者投诉。新《邮政法》、新《消费者权益保护法》、《快递市场管理办法》以及《快递服务》国家标准等均对快递服务质量、快递安全、消费者权益保护和监督管理作了部分规定,但毕竟快递服务中法律规范短缺,效力低下,不能有效地解决快递服务中的诸多纠纷,消费者在寻求权益救济时依据不足,权利保护难以实现。本文正文主要分为四个部分,主要内容如下:第一部分是快递服务与消费者权益的一般理论。此部分对快递服务和消费者权益进行概念定义,借助相关数据图表对快递服务发展现状进行了相应阐述,伴随而来的却是消费者权益受损日益剧增。同时,对快递服务合同法律关系进行论述。第二部分是快递服务业消费者权益致损情形分析。首先介绍了快递服务中侵犯消费者权益几种情形;接下来是对快递服务业中消费者权益受损的原因分析。第三部分是我国法律对快递服务消费者权益保护的现状与不足。一是我国快递服务中消费者权益保护的法律规范现状,二是我国现行制度对快递服务消费者权益保护的不足。第四部分提出完善快递服务业中消费者合法权益的建议,也是本文的落脚点。主要从借鉴国外相关合理措施,快递服务业监管主体,市场准入门槛进行了论述。最后,笔者亦提出维护快递服务业消费者权益的其他几项建议。
[Abstract]:China's express delivery service started relatively late, but developed rapidly. Under the strong market demand, China's express delivery industry has developed at a high speed. However, a higher proportion of courier consumer complaints followed. The new Postal Law, the New Consumer Rights and interests Protection Law, the Express Market Management measures, and the National Standard for Express delivery Service are all relevant to the quality and safety of express delivery services. The protection of consumers' rights and interests and the supervision and management of their rights and interests are partly stipulated, but after all, there is a shortage of legal norms and low effectiveness in express delivery services, which cannot effectively solve many disputes in express delivery services, and consumers have insufficient basis to seek redress for their rights and interests. The main contents are as follows: the first part is the general theory of express service and consumer rights. This part defines the concept of express service and consumer rights. With the help of relevant data and charts, the development status of express delivery service has been expounded, accompanied by a sharp increase in consumer rights and interests. At the same time, The second part is the analysis of consumer rights and interests in express service industry. Firstly, it introduces several cases of infringing consumer's rights and interests in express service. The third part is the current situation and deficiency of the protection of the rights and interests of the express service consumers in China. The first is the current situation of the legal norms for the protection of the rights and interests of the consumers in the express delivery service. Part 4th puts forward the suggestion of perfecting the legal rights and interests of consumers in express service industry, which is also the foothold of this article. Finally, the author puts forward several other suggestions to protect the consumer rights and interests of express service industry.
【学位授予单位】：延边大学
【学位级别】：硕士
【学位授予年份】：2017
【分类号】：D923.8

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