我国互联网领域消费者自主选择权保护制度研究

发布时间：2018-07-13 20:17

【摘要】：21世纪以后我们进入到信息时代,无论是在生活、学习还是工作上,互联网技术都与我们息息相关,成为我们所依赖的工具。虽然互联网技术改变了我们的生活方式,为我们的生活带来了便利,但是法律制度等各方面的滞后性,导致有些地方现行的法律并不能完全契合我们对它的要求,因此在实际运行过程中就会出现一些问题,问题的出现使得我们在运用互联网技术的过程中出现了一些障碍,其中尤以互联网领域消费者自主选择权保护的问题值得我们关注,因此我们有必要及早解决这些问题。笔者在阅读前人研究的基础之上,阐述了我国互联网领域消费者自主选择权受到的侵害及其原因分析,合理地借鉴了发达地区相关方面的经验,并结合我国的实际情况,构建出与之相关且较为可行的法律制度完善的建议。第一章阐述基础理论,主要涉及我国互联网领消费者自主选择权的概念、性质以及特点,以便为下文完善我国互联网领域消费者自主选择权保护制度的研究奠定基础。第二部分是从现行法律规范及实际司法案例阐述了我国互联网领域消费者自主选择权保护制度的现状,揭示出互联网领域自主选择权存在的问题,并且深入分析其出现问题的原因。从格式合同制度、监管制度、诉讼制度、赔偿制度四个方面分析我国互联网领域消费者自主选择权保护制度所出现问题的原因。第三部分介绍了美国、英国以及我国香港地区在消费者自主选择权上保护的先进经验,尤其是美国的格式合同制度与监管制度的经验、英国的诉讼制度以及监管制度的先进管理经验,以及我国香港地区的小额诉讼制度尤其值得借鉴。并结合法律法规具体介绍了他们在这些问题上的主要做法。本文的最后一部分是文章的主要部分,本文写作的目的就是为了完善我国互联网领域消费者自主选择权保护在诉讼、赔偿、监管以及电子格式合同方面完善的建议。通过前文理论与实践的分析合理给出完善的建议,为我国互联网事业的发展做出自己的一份努力。本文通过理论结合实际,借鉴发达地区先进制度的基础之上,相信会为我国互联网领域消费者自主选择权保护制度的完善做出一点小小的贡献,尤其是在格式合同制度、监管制度、诉讼制度、赔偿制度四个方面通过深入分析出现问题的原因,具体问题具体分析,找到合理的解决方法,将会对我国互联网领域消费者自主选择权保护制度的完善大有裨益。
[Abstract]:After the 21st century, we have entered the information age. Whether in life, study or work, Internet technology is closely related to us and has become a tool we rely on. Although Internet technology has changed our way of life and brought convenience to our lives, the lagging nature of the legal system and other aspects has led to the fact that the existing laws in some places do not fully meet our requirements for it. Therefore, in the actual operation process, there will be some problems, the emergence of problems in the use of Internet technology in the process of appearing some obstacles, especially in the field of Internet consumer choice protection issues worthy of our attention. Therefore, it is necessary for us to solve these problems as soon as possible. On the basis of reading the previous studies, the author expounds the infringement of consumers' independent right of choice in the field of Internet in China and its causes, and reasonably draws lessons from the relevant experiences of developed regions, and combines the actual situation of our country. To build the relevant and more feasible legal system to improve the proposal. The first chapter elaborates the basic theory, mainly involves the concept, the nature and the characteristic of the consumer's independent right of choice in our country, in order to lay the foundation for the research of the consumer's right of choice protection system in the Internet field of our country. The second part is from the current legal norms and actual judicial cases to explain the current situation of the protection system of consumer's independent right of choice in the field of Internet, and to reveal the problems of the independent right of choice in the field of Internet. And in-depth analysis of the causes of its problems. This paper analyzes the causes of the problems in the protection system of consumers' independent right of choice in the Internet field in China from four aspects: the system of formal contract, the system of supervision, the system of litigation and the system of compensation. The third part introduces the advanced experience of the United States, the United Kingdom and Hong Kong in the protection of consumers' right to choose, especially the experience of the United States' formal contract system and regulatory system. The advanced management experience of litigation system and supervision system in Britain and the small lawsuit system in Hong Kong are especially worthy of reference. And combined with the laws and regulations of the specific introduction of their main practices on these issues. The last part of this paper is the main part of the article, the purpose of this paper is to improve the Internet consumer choice protection in the area of litigation, compensation, supervision and electronic format contracts to improve the recommendations. Through the analysis of the above theory and practice, the author gives some reasonable suggestions and makes his own efforts for the development of China's Internet cause. By combining theory with practice and drawing lessons from the advanced systems in developed regions, this paper believes that this paper will make a little contribution to the perfection of consumer's independent right of choice protection system in the field of Internet in China, especially in the form of contract system. Supervision system, litigation system, compensation system, through in-depth analysis of the causes of the problems, concrete analysis of specific problems, to find a reasonable solution, It will be of great benefit to the improvement of consumer's right of choice protection system in the field of Internet in our country.
【学位授予单位】：华东师范大学
【学位级别】：硕士
【学位授予年份】：2017
【分类号】：D923.8

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