论航班延误引发的群体性纠纷的处置

发布时间：2018-06-25 11:56

本文选题：航班延误 + 群体性纠纷　；参考：《北京航空航天大学学报(社会科学版)》2016年05期

【摘要】：近年来,航班延误引发的群体性纠纷呈逐年递增的趋势。根据旅客心理状态和行为将纠纷划分为前期、中期、后期三个阶段,在三个阶段的处置中又涉及机场公司、航空公司以及公安机关三个部门。通过分析浙江省公安厅机场公安局航站楼派出所2009—2014年来处置航班延误的数据发现在这三个阶段中三个部门都存在宣传不到位、应急措施不合理、权责定位不准确等问题。借鉴国外对于航班延误的处置方式,从立法、执法、宣传和行业管理四个方面提出改善建议。
[Abstract]:In recent years, the group disputes caused by flight delay are increasing year by year. According to the psychological state and behavior of passengers, the dispute is divided into three stages: early, middle and late stages. In the three stages of handling, the airport company, the airline company and the public security organ are involved. By analyzing the data of handling flight delay in the police station of airport public security bureau of Zhejiang Provincial Public Security Bureau in 2009-2014, it is found that the three departments in these three stages have some problems such as improper propaganda, unreasonable emergency measures, inaccurate positioning of power and responsibility, and so on. Based on the foreign disposal of flight delay, suggestions are put forward from four aspects: legislation, law enforcement, publicity and industry management.
【作者单位】：浙江警察学院治安系;浙江龙游县公安局;
【分类号】：D631.43;D922.14

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