高校危机管理的问题与对策研究
发布时间：2018-08-19 19:34
【摘要】：危机管理是公共管理中的一项重要内容,高校危机属于公共危机管理的一种,高校危机事件是指发生在高校校园或与高校师生有关的,突然发生并且会给学校正常教育教学秩序带来严重影响,而以高校自身的能力难以立即有效处理的事件。 我国高校目前已经成为社会的重要组成部分。近年来,屡见媒体的高校危机事件,如食品饭菜质量及价格纷争、学生住宿安全事件、学籍管理问题、传染病流行、火灾等,引起了社会各界对高校危机管理的高度关注。 本文对高校危机管理的类别和特征进行分析。从组织范围角度、危机基本动因角度、危机事件性质等方面进行了分类,从突发性、扩散性、活跃性、群体性、危害性、敏感性等六个方面对高校危机特征进行了概括,指出我国高校普遍存在危机管理意识薄弱、管理体系不健全、缺乏法律支撑、应对能力有待提高等问题,这些问题有着复杂的原因,主要包括社会大环境的影响、高校内部管理的不足、新媒体带来的挑战和大学生自身素质等方面。这些既有外部客观环境的影响,又有主观意志、个人见识、心智成熟度等根源性因子,这些都是高校发生各类危机的隐患,一旦各种条件聚合发生“化学反应”,就很容易产生不良的后果。 本文以美、日两个发达国家的高校危机管理为例对国外高校危机事件方面的经验加以探析。针对我国高校危机管理的现状,提出了高校危机管理的对策和建议。一是建立完善危机意识培养教育机制。二是建立完善突发事件应急处置机制。三是建立完善有效的沟通交流机制。四是建立完善风险评估工作机制。五是建立完善隐患排查化解机制。六是建立完善大学生心理危机干预机制。七是加强危机法制建设。八是加强和谐校园建设。九是注重新媒体的运用。十是注重危机之后的总结。通过认真分析危机事件的发生原因和处理的整个流程,从中发现问题,进一步健全各项制度,完善各项监测机制,有效提高高校危机防控意识和能力,建设文明和谐平安校园。
[Abstract]:Crisis management is an important part of public management. University crisis is a kind of public crisis management. The events that occur suddenly and have a serious impact on the normal education and teaching order of the school, but difficult to deal with immediately and effectively by the ability of the university itself. At present, colleges and universities in China have become an important part of society. In recent years, college crisis events such as food quality and price disputes, student accommodation safety events, student status management problems, epidemic infectious diseases, fire and so on, have caused great attention to the crisis management in colleges and universities. This paper analyzes the types and characteristics of crisis management in colleges and universities. From the angle of organizational scope, the basic causes of the crisis, the nature of the crisis events and so on, this paper classifies the characteristics of the crisis in colleges and universities from the following six aspects: sudden, diffusive, active, group, harmfulness, sensitivity, etc. It is pointed out that the crisis management consciousness is weak, the management system is not perfect, the legal support is lacking, and the ability to deal with these problems need to be improved. These problems have complicated reasons, including the influence of the social environment. The deficiency of internal management, the challenge of new media and the quality of college students. These are not only the influence of external objective environment, but also the root factors of subjective will, personal knowledge, mental maturity and so on. These are the hidden dangers of all kinds of crises in colleges and universities. Once various conditions converge, "chemical reactions" occur. It is easy to have bad consequences. This paper takes the crisis management of colleges and universities in two developed countries of the United States and Japan as an example to probe into the experiences of the crisis events in foreign universities. In view of the present situation of crisis management in colleges and universities in China, the countermeasures and suggestions of crisis management in colleges and universities are put forward. First, establish and improve the crisis awareness training education mechanism. Second, establish and improve the emergency handling mechanism. Third, to establish a sound and effective communication mechanism. Fourth, establish and perfect the work mechanism of risk assessment. Fifth, the establishment and improvement of hidden trouble investigation and resolution mechanism. Sixth, establish and perfect the psychological crisis intervention mechanism of college students. Seventh, strengthen the construction of crisis legal system. Eighth, strengthen the construction of harmonious campus. Nine is to pay attention to the use of new media. Ten is to pay attention to the summary after the crisis. By analyzing the causes of the crisis and the whole process of dealing with the crisis, we can find out the problems, further improve the system, perfect the monitoring mechanism, effectively improve the consciousness and ability of crisis prevention and control in colleges and universities, and build a civilized and harmonious campus.
【学位授予单位】：华中师范大学
【学位级别】：硕士
【学位授予年份】：2013
【分类号】：D63
本文编号：2192621
[Abstract]:Crisis management is an important part of public management. University crisis is a kind of public crisis management. The events that occur suddenly and have a serious impact on the normal education and teaching order of the school, but difficult to deal with immediately and effectively by the ability of the university itself. At present, colleges and universities in China have become an important part of society. In recent years, college crisis events such as food quality and price disputes, student accommodation safety events, student status management problems, epidemic infectious diseases, fire and so on, have caused great attention to the crisis management in colleges and universities. This paper analyzes the types and characteristics of crisis management in colleges and universities. From the angle of organizational scope, the basic causes of the crisis, the nature of the crisis events and so on, this paper classifies the characteristics of the crisis in colleges and universities from the following six aspects: sudden, diffusive, active, group, harmfulness, sensitivity, etc. It is pointed out that the crisis management consciousness is weak, the management system is not perfect, the legal support is lacking, and the ability to deal with these problems need to be improved. These problems have complicated reasons, including the influence of the social environment. The deficiency of internal management, the challenge of new media and the quality of college students. These are not only the influence of external objective environment, but also the root factors of subjective will, personal knowledge, mental maturity and so on. These are the hidden dangers of all kinds of crises in colleges and universities. Once various conditions converge, "chemical reactions" occur. It is easy to have bad consequences. This paper takes the crisis management of colleges and universities in two developed countries of the United States and Japan as an example to probe into the experiences of the crisis events in foreign universities. In view of the present situation of crisis management in colleges and universities in China, the countermeasures and suggestions of crisis management in colleges and universities are put forward. First, establish and improve the crisis awareness training education mechanism. Second, establish and improve the emergency handling mechanism. Third, to establish a sound and effective communication mechanism. Fourth, establish and perfect the work mechanism of risk assessment. Fifth, the establishment and improvement of hidden trouble investigation and resolution mechanism. Sixth, establish and perfect the psychological crisis intervention mechanism of college students. Seventh, strengthen the construction of crisis legal system. Eighth, strengthen the construction of harmonious campus. Nine is to pay attention to the use of new media. Ten is to pay attention to the summary after the crisis. By analyzing the causes of the crisis and the whole process of dealing with the crisis, we can find out the problems, further improve the system, perfect the monitoring mechanism, effectively improve the consciousness and ability of crisis prevention and control in colleges and universities, and build a civilized and harmonious campus.
【学位授予单位】：华中师范大学
【学位级别】：硕士
【学位授予年份】：2013
【分类号】：D63
【参考文献】
相关期刊论文 前10条
1 朱晓斌;美国学校危机管理的模式与政策[J];比较教育研究;2004年12期
2 陈振明;;加强对公共服务提供机制与方式的研究[J];东南学术;2007年02期
3 刘艳,刘新;试析韩国危机管理机制及其对中国的启示[J];中国人民公安大学学报(社会科学版);2005年02期
4 苗兴壮;;国内外公共突发事件应对研究述评[J];广东培正学院学报;2006年01期
5 杜海玲;杨娜;;试论我国高校危机管理[J];北方经贸;2008年03期
6 陈科;朱敏晓;;美国高校校园危机管理特征及启示[J];国家教育行政学院学报;2012年12期
7 孙帅;;试论高校在危机事件中的媒体应对策略[J];华北电力大学学报(社会科学版);2011年05期
8 冯文全;吴虹瑶;;高校危机管理预警机制的构建[J];教育与现代化;2008年02期
9 薛冲;;加强高校危机管理工作的思考[J];金陵科技学院学报(社会科学版);2007年04期
10 汪曙;;PDCA在高校危机预防管理中的运用[J];技术经济;2006年03期
，本文编号：2192621
本文链接：https://www.wllwen.com/guanlilunwen/gonggongguanlilunwen/2192621.html
