黄埔海关绩效考核体系的研究与设计

发布时间：2019-01-23 15:20

【摘要】：绩效管理起源于二十世纪七十年代的美国,备受各行业管理者青睐。随着“新公共管理运动”的深入开展,政府绩效考核逐渐成为西方发达国家控制政府部门提高政府工作效率,推动政府改革,改善政府形象的重要方式。二十世纪九十年代,绩效管理的思想传入中国,并逐步应用于政府机关的管理工作中。近几年,我国海关在实行机构改革和职能转变过程中,也开始关注海关绩效考核的应用和推广本文以黄埔海关为研究对象,通过实证分析法、文献研究法、调研访谈法等研究方法,针对其现行绩效考核的成果进行分析,发现问题并深入剖析问题产生的真正原因。以解决这些问题为出发点,确定黄埔海关绩效考核以对隶属海关为主体,考核围绕海关的职责能力展开,有针对性的设计出黄埔海关绩效考核体系。借鉴国内外成功的绩效考核经验,结合黄埔海关的绩效现状,论述了应用关键绩效指标考核法对黄埔海关进行绩效考核的可行性,根据职责分析法,挖掘其核心职责和业绩重心,建立了一级领域考核指标,并对应每个一级领域确定其二级领域指标,建立了黄埔海关绩效考核体系的考核指标。在关键绩效指标考核法的基础上,使用德尔菲法、对偶加权法、层次分析法确定了各具体考核指标的权重；采用业绩评定表与交替排序法相结合设置评分标准,明确了考核指标的评分方法,设计出黄埔海关绩效考核体系,形成黄埔海关绩效考评办法。运用计算机ACCESS软件建模,结合EXCEL软件对考核结果进行展示和结论有效性分析。论文的研究对黄埔海关进一步从战略的高度提升海关职能效能具备直接的针对性和可操作性,同时也是对现有绩效考核方法的提升和完善,将海关大监管体系的深度建立向前推进了一大步。本文共由六章构成,第一章介绍论文的研究背景、意义、研究方法,对本文的研究内容和思路进行解释说明。第二章介绍相关文献综述,对绩效、绩效考核、海关绩效、绩效管理理论和具体工具进行阐述,为应用关键绩效指标考核法理论的黄埔海关绩效考核的研究提供丰富的理论基础。第三章对黄埔海关进行了简介,介绍黄埔海关绩效考核现状,根据黄埔海关在绩效考核意义、体制、价值、落实等方面存在的问题进行分析,找出现有绩效体系中存在的问题和不足,明确了以隶属海关为主体的黄埔海关绩效考核体系的必要性和可行性。第四章运用职责分析法,建立黄埔海关绩效KPI指标,采用德尔菲函询法、对偶加权法方法计算指标权重,业绩评定表与交替排序法相结合设置评分标准,设计出黄埔海关绩效考核体系,形成黄埔海关绩效考评办法。第五章对形成的考评办法进行预评估,计算机ACCESS软件建模,结合EXCEL软件对考核结果进行展示和结论有效性分析。结论对论文进行总结。
[Abstract]:Performance management originated in the United States in the 1970s, and is favored by managers in various industries. With the development of "New Public Management Movement", government performance appraisal has gradually become an important way for western developed countries to control government departments to improve government work efficiency, promote government reform and improve government image. In the 1990's, the idea of performance management was introduced into China, and gradually applied to the management of government organs. In recent years, during the process of institutional reform and functional transformation, China Customs has also begun to pay attention to the application and promotion of customs performance appraisal. This paper takes Huangpu Customs as the research object, through empirical analysis, literature research method. In this paper, the author analyzes the results of the current performance appraisal, finds out the problems and analyzes the real causes of the problems. To solve these problems as the starting point, the Whampoa Customs performance evaluation to subordinate customs as the main body, the assessment around the duties of the customs ability to launch, targeted design of the Whampoa Customs performance appraisal system. Based on the successful performance appraisal experience at home and abroad and the current performance situation of Whampoa Customs, this paper discusses the feasibility of applying the key performance indicators to evaluate the performance of Whampoa Customs. Excavate its core duty and achievement center of gravity, set up the first grade domain appraisal index, and determine its second level domain index corresponding to each first class domain, and establish the evaluation index of Huangpu customs performance appraisal system. On the basis of the evaluation method of key performance indicators, using Delphi method, dual weighting method, analytic hierarchy process to determine the weight of each specific evaluation index; The performance evaluation system of Whampoa Customs is designed and the evaluation method of Whampoa Customs performance is formed by using the performance evaluation table and alternating ranking method to set up the scoring standard. The computer ACCESS software is used to model the model and the EXCEL software is used to show the results and analyze the validity of the conclusions. The research of this paper has direct pertinence and maneuverability to the Whampoa customs from the strategic height to further enhance the efficiency of the customs function, at the same time, it is the promotion and consummation of the existing performance appraisal method. The depth of the customs supervision system to establish a big step forward. This paper consists of six chapters. The first chapter introduces the research background, significance, research methods, and explains the research contents and ideas. The second chapter introduces the relevant literature review, performance, performance appraisal, customs performance, performance management theory and specific tools to elaborate, It provides a rich theoretical basis for the study of Whampoa Customs performance Appraisal based on the theory of key performance indicators. The third chapter gives a brief introduction to Whampoa Customs, introduces the current situation of Whampoa Customs performance Appraisal, and analyzes the problems existing in Whampoa Customs in terms of its significance, system, value, implementation and so on. This paper finds out the problems and shortcomings in the performance system, and clarifies the necessity and feasibility of the performance appraisal system of Whampoa Customs with subordinate customs as the main body. The fourth chapter uses the duty analysis method to establish the Whampoa customs performance KPI index, uses the Delphi function inquiry method, the dual weighting method to calculate the index weight, the performance appraisal table and the alternating ranking method unifies sets the score standard. Design the Whampoa customs performance appraisal system, form the Whampoa customs performance appraisal method. In the fifth chapter, the evaluation method is pre-evaluated, the computer ACCESS software model is built, and the results are displayed and the validity of the conclusion is analyzed by combining the EXCEL software. Conclusion the paper is summarized.
【学位授予单位】：广东工业大学
【学位级别】：硕士
【学位授予年份】：2013
【分类号】：F752.55

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