组织公正对餐饮业员工工作态度和行为的影响研究
发布时间：2018-08-01 12:05
【摘要】：文章以组织行为学为理论基础,运用结构方程模型研究了组织公正对餐饮业员工工作态度和行为的影响。研究结果显示:(1)分配公正和程序公正都对工作满意和组织承诺有显著的正向影响,但程序公正的影响较大;(2)程序公正对分配公正有显著的正向影响;(3)工作满意和组织承诺正向相关,并且都对员工的离职意向和顾客导向有显著的影响;(4)就影响方向来说,工作满意和组织承诺负向影响员工的离职意向,正向影响员工的顾客导向。文章最后提出了管理建议、研究的不足之处和进一步研究的方向。
[Abstract]:Based on the theory of organizational behavior, this paper studies the influence of organizational justice on the work attitude and behavior of restaurant employees by using the structural equation model. The results show that: (1) both distributive justice and procedural justice have significant positive effects on job satisfaction and organizational commitment. But the impact of procedural justice is greater; (2) procedural justice has a significant positive impact on distribution justice; (3) job satisfaction and organizational commitment are positively correlated, and both have a significant impact on employee turnover intention and customer orientation; (4) as far as the direction of influence is concerned, Job satisfaction and organizational commitment negatively affect employee turnover intention and positively affect employee customer orientation. Finally, the paper puts forward the management suggestion, the deficiency of the research and the direction of further research.
【作者单位】： 合肥学院旅游系;韩国培材大学旅游与文化学院;
【分类号】：F272.92;F719.3;F224
[Abstract]:Based on the theory of organizational behavior, this paper studies the influence of organizational justice on the work attitude and behavior of restaurant employees by using the structural equation model. The results show that: (1) both distributive justice and procedural justice have significant positive effects on job satisfaction and organizational commitment. But the impact of procedural justice is greater; (2) procedural justice has a significant positive impact on distribution justice; (3) job satisfaction and organizational commitment are positively correlated, and both have a significant impact on employee turnover intention and customer orientation; (4) as far as the direction of influence is concerned, Job satisfaction and organizational commitment negatively affect employee turnover intention and positively affect employee customer orientation. Finally, the paper puts forward the management suggestion, the deficiency of the research and the direction of further research.
【作者单位】： 合肥学院旅游系;韩国培材大学旅游与文化学院;
【分类号】：F272.92;F719.3;F224
【共引文献】
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