整体性治理视角下中国电子政务与社会化媒体的整合研究

发布时间：2018-07-26 06:22

【摘要】：随着社会的发展,信息技术的不断革新,电子政务成为世界各国在新一轮的政府改革浪潮中争相选择的努力方向。从“无纸化办公”到“智慧政府”,电子政务的内涵也在实践中不断丰富。各国电子政务的建设目标大同小异,总结起来就是要提高政府行政效率、降低管理难度、增加公民满意度、推进民主进程。电子政务建设不是简单的使用信息技术对政府管理活动的流程进行改造,而是要以全新的理念为公民提供服务,“以民为主”、“民意驱动”是其核心观念。社会化媒体作为信息时代的产物,它的产生与发展为政府的电子政务建设提供了新的方式和可能。社会化媒体种类繁多,功能各具特色,如何在电子政务建设的系统架构中科学地选择和搭配各种社会化媒体是电子政务整合设计的重要一环。本文由绪论、相关概念及理论阐释、国内外实践、体系构建、改革建议和结语六个部分组成。第一部分绪论介绍了论文的研究背景以及国内国外各学者和组织对于社会化媒体和电子政务的研究的综述。在这个基础上,笔者确定了本论文的研究内容、研究思路、研究方法、研究意义以及本文可能存在的学术创新点。第二部分阐释了相关概念和论文的理论基础。本文的研究重点是社会化媒体以及整合,前者早已有明确的定义,笔者又加入了当前时代的新内涵,后者并没有明确的定义,笔者为了方便读者阅读便对其进行了自定义。本文的理论来源是“整体性治理理论”和“电子治理理论”,两者在此部分都有详细介绍。第三部分介绍了国内外电子政务建设中社会化媒体应用的实践,其中国外实践主要作为体系构建的参考,国内实践的介绍主要是为了展示当前我国社会在这方面的不足。第四部分是具体的整合体系的探索,是本文的精华部分,是笔者关于社会化媒体与电子政务整合的某些想法。第五部分是整合的对策建议,这部分主要是根据目前国内政府在应用社会化媒体建设电子政务时存在的问题,通过借鉴国外的一些成功的做法提出的解决措施。第六部分是结语,在此部分笔者对全文的研究进行了总结性阐述,反省了本研究由于主客观原因而存在的不足,并对电子政务建设的未来发展进行了某些设想和展望。本文的创新之处在于,改变了现有研究从微观入手、就事论事的局面,将研究的视野扩展到宏观体系的构建上。
[Abstract]:With the development of society and the continuous innovation of information technology, E-government has become the direction of every country in the new round of government reform. From paperless office to intelligent government, the connotation of e-government is enriched in practice. The construction goals of e-government in different countries are similar, so it is necessary to improve the efficiency of government administration, reduce the difficulty of management, increase the satisfaction of citizens and promote the democratic process. E-government construction is not a simple use of information technology to reform the process of government management activities, but to provide services for citizens with a new concept, "people-oriented", "driven by public opinion" is its core concept. As a product of the information age, social media provides a new way and possibility for the government to build e-government. There are many kinds of social media and their functions have their own characteristics. How to scientifically select and match various kinds of social media in the system framework of e-government construction is an important part of the integrated design of e-government. This paper consists of six parts: introduction, related concepts and theoretical explanations, domestic and foreign practice, system construction, reform suggestions and conclusion. The first part introduces the research background of the thesis and the summary of the research on social media and e-government by domestic and foreign scholars and organizations. On this basis, the author determines the research content, research ideas, research methods, research significance and the possible academic innovation of this paper. The second part explains the related concepts and the theoretical basis of the paper. The focus of this paper is social media and integration, the former has a clear definition, the author has added the new connotation of the current era, the latter is not clearly defined, the author for the convenience of readers to read the definition of its own. The theoretical sources of this paper are "holistic governance theory" and "electronic governance theory", both of which are introduced in detail in this part. The third part introduces the practice of social media application in the construction of electronic government affairs at home and abroad, in which the foreign practice mainly serves as the reference for the construction of the system, and the introduction of domestic practice is mainly to show the shortcomings of our society in this respect. The fourth part is the exploration of concrete integration system, the essence part of this paper, and some ideas about the integration of social media and e-government. The fifth part is the countermeasures and suggestions of integration, which is mainly based on the problems existing in the application of social media in the construction of e-government in China, and puts forward some measures to solve the problems through the reference of some successful practices in foreign countries. The sixth part is the conclusion. In this part, the author summarizes the research, reflects on the shortcomings of this study because of subjective and objective reasons, and makes some assumptions and prospects for the future development of the construction of e-government. The innovation of this paper is to change the existing research from the micro point of view, and expand the perspective of the research to the construction of the macro system.
【学位授予单位】：华中师范大学
【学位级别】：硕士
【学位授予年份】：2017
【分类号】：D63

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