民族地区公众感知政府与政府公信力的相关性研究
发布时间：2019-01-17 17:22
【摘要】：近年,在世界范围内出现了政府公信力危机。我国自2003年的非典事件之后,政府公信力问题正式进入到政府以及公众的关注点之中。在之后,威胁我国政府公众信任的事件频发,使得政府公信力成为当今政府最关注的问题之一。政府公信力的高低不仅影响到公众对政府的信任度问题,甚至是关系到政府存在的合法性的关键因素。因此对于民族地区政府公信力研究迫在眉睫。公众感知下的政府对政府公信力存在怎样的影响是本文最主要讨论的问题,利用定量分析方法,运用问卷调查的方式收集数据,并且运用SPSS统计分析软件对收集来的数据进行统计分析。以此来寻找公众感知政府与民族地区政府公信力的相关性。最后在数据分析的基础上,得到相关的结论:整体而言民族地区的公众对政府的认同度以及对政府的信任程度都低于平均水平。其中在公众感知政府下,公民对政府行政服务质量最不信任;在政府公信力变量下,公民对政府可信承诺的信任度最低。基于上述情况,主要提出如下对策:树立公共服务理念;编订公务员行为规范手册,其实施结果纳入绩效考核之中;重视网络政府的构建。
[Abstract]:In recent years, there has been a crisis of credibility in the world. Since the SARS incident in 2003, the issue of government credibility has formally entered the attention of the government and the public. After that, the public trust of our government is threatened frequently, which makes the credibility of government become one of the most concerned issues. The credibility of the government not only affects the trust of the public to the government, but also the key factor of the legitimacy of the government. Therefore, it is urgent to study the credibility of the government in ethnic regions. What kind of influence the government has on the credibility of the government under the public perception is the most important issue discussed in this paper. Using the method of quantitative analysis and using the method of questionnaire to collect the data, And use the SPSS statistical analysis software to collect the data to carry on the statistical analysis. In order to find the relevance of public perception of the government and the credibility of the government in ethnic areas. Finally, on the basis of data analysis, the relevant conclusions are drawn: the public's approval of the government and the degree of trust to the government in the whole minority areas are all lower than the average level. Under the public perception of the government, citizens have the least trust in the quality of government administrative services; under the variables of government credibility, citizens have the lowest trust in the credible commitment of the government. Based on the above situation, this paper puts forward the following countermeasures: to establish the concept of public service; to compile the manual of civil servants' behavior norms, whose implementation results are included in the performance appraisal; and to attach importance to the construction of the network government.
【学位授予单位】：广西民族大学
【学位级别】：硕士
【学位授予年份】：2015
【分类号】：D630
本文编号：2410202
[Abstract]:In recent years, there has been a crisis of credibility in the world. Since the SARS incident in 2003, the issue of government credibility has formally entered the attention of the government and the public. After that, the public trust of our government is threatened frequently, which makes the credibility of government become one of the most concerned issues. The credibility of the government not only affects the trust of the public to the government, but also the key factor of the legitimacy of the government. Therefore, it is urgent to study the credibility of the government in ethnic regions. What kind of influence the government has on the credibility of the government under the public perception is the most important issue discussed in this paper. Using the method of quantitative analysis and using the method of questionnaire to collect the data, And use the SPSS statistical analysis software to collect the data to carry on the statistical analysis. In order to find the relevance of public perception of the government and the credibility of the government in ethnic areas. Finally, on the basis of data analysis, the relevant conclusions are drawn: the public's approval of the government and the degree of trust to the government in the whole minority areas are all lower than the average level. Under the public perception of the government, citizens have the least trust in the quality of government administrative services; under the variables of government credibility, citizens have the lowest trust in the credible commitment of the government. Based on the above situation, this paper puts forward the following countermeasures: to establish the concept of public service; to compile the manual of civil servants' behavior norms, whose implementation results are included in the performance appraisal; and to attach importance to the construction of the network government.
【学位授予单位】：广西民族大学
【学位级别】：硕士
【学位授予年份】：2015
【分类号】：D630
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