我国移动政务发展的若干问题研究

发布时间：2019-06-18 20:59

【摘要】：随着我国经济快速发展,我国传统的以电子政务和场地办公的模式已经不能满足公众越来越多的个性化需求和现实需求,移动政务作为一种新型模型应运而生,搭建了公民、企业和政府之间的平台,在电子政务的基础上打破地域的限制。我国正处于经济转轨、社会转型的特殊时期,每个人对移动政务的使用意向和接受存在较大的差别,如何抓住最主流的影响因素,实现移动政务的高接受度,对我国移动政务建设是一项极具挑战的任务。本文旨在从以下几方面对我国公众接受移动政务的影响因素以及优化建设进行研究,以期对移动政务深入人心,完善发展有所裨益,并对相关部门推进移动政务建设提供参考和依据。 (1)回顾和梳理移动政务的相关理论,在理论的基础上构建公众接受移动政务影响因素模型。首先对创新扩散理论、TAM技术接受理论、信任理论和无缝隙政府理论的内涵进行描述,在前三种理论的基础上综合选取了有代表性的7大要素,构成公众接受移动政务影响因素模型,再对模型进行实践检验,得出最终的6大影响因素,促进往后移动政务建设抓住关键点。 (2)简要介绍我国移动政务几十年来发展历程和研究现状,预测未来发展趋势。分析我国发展中存在的问题主要有：主观方面公众和政府部门存在能力与认知上的偏差；客观方面存在投入不足、管理不规范、存在安全隐患、缺少法律法规支持等现实问题。并且以北京市为例,分析了我国与世界领先国家的差距。 (3)借鉴移动政务发展处于世界领先地位的新加坡和英国的先进经验和做法,并且运用无缝隙政府理论,抓住影响公众接受移动政务的关键性因素,提出优化我国移动政务建设的对策,以期更好促进移动政务为社会公众服务,实现服务型政府、无缝隙政府的构建。
[Abstract]:With the rapid development of economy in our country, the traditional mode of e-government and venue office in our country can not meet the more and more individualized needs and realistic needs of the public. Mobile government, as a new model, has built a platform between citizens, enterprises and the government to break the regional restrictions on the basis of e-government. China is in a special period of economic transition and social transformation. There is a great difference in everyone's intention and acceptance of mobile government. How to grasp the most mainstream influencing factors and realize the high acceptance of mobile government is a very challenging task for the construction of mobile government in our country. The purpose of this paper is to study the influencing factors and optimization construction of public acceptance of mobile government in China from the following aspects, in order to be deeply rooted in the hearts of mobile government, improve the development of mobile government, and provide reference and basis for the relevant departments to promote the construction of mobile government. The main contents are as follows: (1) Review and sort out the relevant theories of mobile government, and construct the model of influencing factors of public acceptance of mobile government on the basis of the theory. Firstly, the connotation of innovation diffusion theory, TAM technology acceptance theory, trust theory and seamless government theory is described. On the basis of the first three theories, seven representative elements are comprehensively selected to form the model of influencing factors of public acceptance of mobile government affairs, and then the model is tested in practice, and the final six influencing factors are obtained to promote the construction of mobile government affairs to grasp the key points. (2) this paper briefly introduces the development course and research status of mobile government in China in the past few decades, and forecasts the development trend in the future. This paper analyzes the main problems existing in the development of our country, such as the subjective deviation between the ability and cognition of the public and government departments, the lack of investment, the non-standard management, the hidden danger of safety, the lack of laws and regulations, and so on. Taking Beijing as an example, this paper analyzes the gap between China and the leading countries in the world. (3) draw lessons from the advanced experience and practice of Singapore and Britain, which are in the leading position in the world, and use the seamless government theory, grasp the key factors that affect the public to accept the mobile government, and put forward the countermeasures to optimize the construction of the mobile government in our country, in order to better promote the mobile government to serve the social public and realize the construction of the service-oriented government and seamless government.
【学位授予单位】：中国科学技术大学
【学位级别】：硕士
【学位授予年份】：2015
【分类号】：D63

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