面向用户需求的高校档案信息服务研究

发布时间：2018-12-17 00:20

【摘要】：随着社会的发展,信息资源越来越受到人们的重视,利用广度和深度有了很大的发展,作为信息资源的重要组成部分,高校档案信息资源的开发与利用也面临着机遇与挑战。高校档案馆作为信息服务的专门机构也逐渐意识到封闭的、重保存的管理模式已经不能满足社会发展的需要,阻碍了档案馆自身的发展,档案机构必须以用户需求为中心,转变服务观念,改变服务模式和管理模式。以面向用户需求的高校档案信息服务作为研究课题,这不仅是积极响应时代与社会的日渐发展的需要,也是全面配合高校档案机构职能的不断变化以及档案信息化的快速发展的需要;同时,可为用户提供优质的服务,满足用户需求,提升用户的满足感。本文共分为四章,第一章绪论部分主要介绍了论文研究的目的、意义,研究综述、研究思路与方法等。第二章主要对高校档案信息服务及用户需求相关内容进行了概述,阐述了高校档案信息服务概念与特点,用户需求概念与特点,高校档案信息服务与用户需求之间的内在联系,明确面向用户需求的高校档案信息服务的必要性。第三章主要阐述了高校档案信息用户需求的调查与分析,通过问卷设计与发放,问卷分析与统计,发现高校用户需求的变化,及高校档案信息服务存在的问题。第四章针对调查问卷发现的问题,阐述优化高校档案信息服务的策略,即以人为本,强化服务意识;优化资源,搞好高校档案资源的开发利用;拓展服务模式,多渠道提供服务,包括个性化服务,集成化服务,协作化服务。
[Abstract]:With the development of society, people pay more and more attention to the information resources. As an important part of the information resources, the development and utilization of the archives information resources in colleges and universities are faced with opportunities and challenges. As a specialized institution of information service, archives in colleges and universities have gradually realized that the closed and represerved management mode can not meet the needs of social development, which hinders the development of archives itself, and archives organizations must focus on the needs of users. Change service concept, change service model and management model. It is not only a positive response to the needs of the times and the growing development of society to take the archives information service of colleges and universities as a research subject, but also to meet the needs of users. It is also the need to cooperate with the continuous changes of the functions of archives institutions and the rapid development of archives information in colleges and universities. At the same time, it can provide high-quality service for users, meet their needs and enhance their satisfaction. This paper is divided into four chapters. The first chapter mainly introduces the purpose, significance, research review, research ideas and methods. The second chapter mainly summarizes the related contents of university archives information service and user demand, expounds the concept and characteristics of university archives information service, the concept and characteristics of user demand, the internal relation between university archives information service and user demand. Make clear the necessity of university archives information service to meet the needs of users. The third chapter mainly elaborated the university archives information user demand investigation and the analysis, through the questionnaire design and the distribution, the questionnaire analysis and the statistics, discovered the university user demand change, and the university archives information service existence question. In the fourth chapter, aiming at the problems found in the questionnaire, the strategies of optimizing the archives information service in colleges and universities are expounded, that is, people-oriented, strengthening the service consciousness, optimizing the resources, doing well the development and utilization of the archives resources in colleges and universities. Expand service mode and provide service through multiple channels, including personalized service, integrated service and collaborative service.
【学位授予单位】：河北大学
【学位级别】：硕士
【学位授予年份】：2017
【分类号】：G647.24

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