关于在华日企中人际冲突的解决方略

发布时间：2018-04-15 16:49

本文选题：在华日企 + 中国人管理者　；参考：《华东师范大学》2015年硕士论文

【摘要】：在异文化交际中人际冲突无法避免状况下,冲突当事人是如何解决冲突这一课题显得非常重要。因此,本研究针对6名在华日企中长期工作的中国管理者,用半结构访谈法,就他们在日本人上司起冲突时使用了怎样的解决方略做了调查。调查结果表明：(1)中国人管理职在解决冲突时使用了7种策略。7种策略分别为“回避”,“迁就”,“竞争”,“协调”“妥协”“在其他场合表明意见”“第三者介入”,其中“选择其他场合表明意见”和“第三者介入”是新观察到的策略；(2)策略的使用分为单独使用和连锁使用,连锁使用是新观察到的使用方式；(3)单独使用中,多偏向“迁就”和“竞争”,协调策略是最少使用的。常常被认为消极对应的“回避”“迁就”策略的使用大多伴随着想法的转变,并非单纯的消极使用。连锁使用中,可以观察到“回避／迁就+竞争”,“竞争+迁就”两种类型。通过连锁使用可看出中国人管理职一方面喜欢通过“竞争”方略使用来表达自己的意见,一方面又因顾虑上司的地位和权力而不发表自己的意见。本研究中的冲突事例可以运用到商务日语中,通过“事例活动”让日语学习者知道实际日语应用中会碰到的问题,并培养他们的分析问题和解决问题的能力。
[Abstract]:Under the situation that interpersonal conflict cannot be avoided in intercultural communication, it is very important for the conflict parties to resolve the conflict.Therefore, in this study, six Chinese managers who have been working in Chinese and Japanese enterprises for a long time have made a survey on how they solve the conflict between Japanese and Japanese bosses by using the method of semi-structured interviews.The results of the survey show that the management positions of the Chinese people use seven strategies and seven strategies in resolving conflicts: "avoidance", "accommodation", "competition", "coordination", "compromise" and "third party intervention" in other occasions.Among them, "choosing other occasions to express opinions" and "third party intervention" are the newly observed strategies. The use of the strategy can be divided into separate use and chain use, and chain use is the newly observed mode of use.More favor "accommodation" and "competition", coordination strategy is the least used.The use of "evasive" and "accommodating" strategies, which are often regarded as negative correspondence, is accompanied by a change of ideas, rather than a mere negative use.In chain use, two types of "avoidance / accommodation" and "competitive accommodation" can be observed.Through chain use, it can be seen that Chinese managers like to express their opinions through "competition" on the one hand, and do not express their opinions on the other hand because they are concerned about the position and power of their superiors.The conflict cases in this study can be applied to business Japanese. Through "case activities", Japanese learners can be informed of the problems encountered in the practical application of Japanese, and their ability to analyze and solve problems can be cultivated.
【学位授予单位】：华东师范大学
【学位级别】：硕士
【学位授予年份】：2015
【分类号】：C912.1;H36

【相似文献】