从礼貌策略考察日本酒店接客敬语

发布时间：2019-03-27 17:26

【摘要】：20世纪70年代,布朗和莱文森礼貌策略理论的提出在世界上引起巨大的反响。它的影响波及日本学术界对日语的研究。近数十年,以日语日常会话为中心的礼貌策略研究呈蓬勃发展之势。笔者以在日本神奈川县箱根町的高级酒店研修为契机,对日本的服务业用语产生极大的兴趣。研修期间,以酒店同事为调查对象展开问卷调查,并且收集了中国的日语学习者和以日语为母语的同事之间的自然会话。通过布朗和莱文森的礼貌策略理论考察了日本服务业用语(敬语)的使用现状和特点,探讨了在必须使用敬语来为客人提供服务的情况下,日本酒店服务业的服务用语特点。结果表明,日本酒店程式化敬语很发达。服务用语基本不以终助词结尾,且不使用简体,用敬体形式结束发话行为。从礼貌策略理论来考察,酒店的服务敬语实际上是对客人敬意的表现,属于消极礼貌策略的一种。另一方面,日本酒店的称呼用语和一般公司不同,有属于自己的一套完整的体系。根据身份,职位的不同,称呼用语所体现的礼貌策略也全然不同。本论文作为口译的基础研究之一,旨在异文化交际时,给日语学习者和赴日工作人员提供一些借鉴和参考。
[Abstract]:In the 1970s, Brown and Levinson's theory of politeness strategy caused great repercussions in the world. Its influence affects the Japanese academic research. In recent decades, the study of politeness strategies centered on daily conversation in Japanese has been developing vigorously. The author takes the advanced hotel study in Kanagawa Prefecture, Japan, as an opportunity to develop a great interest in Japanese service language. During the study, a questionnaire survey was conducted among hotel colleagues and natural conversations between Chinese Japanese learners and native Japanese speakers were collected. Based on Brown and Levinson's politeness strategy theory, this paper investigates the current situation and characteristics of Japanese service language (honorific), and discusses the characteristics of Japanese hotel service language when it is necessary to use honorific to serve guests. The results show that Japanese hotels have developed stylized salutations. The service term basically does not end with the final auxiliary word, and does not use the simplified form, and ends the speech behavior in the form of respect. From the perspective of politeness strategy theory, hotel service salutation is actually a kind of passive politeness strategy. On the other hand, the Japanese hotel address is different from the general company, has its own complete system. Depending on status and position, the politeness strategies embodied in address terms are completely different. As one of the basic studies of interpretation, this thesis aims to provide some references for Japanese learners and Japanese workers in intercultural communication.
【学位授予单位】：西安外国语大学
【学位级别】：硕士
【学位授予年份】：2016
【分类号】：H36

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