张某与淘宝公司网络服务合同纠纷案分析

发布时间：2018-05-21 08:01

本文选题：网络服务 + 格式条款　；参考：《湖南大学》2012年硕士论文

【摘要】：21世纪是一个互联网迅猛发展的时代，由于法律规范滞后于现实生活，以及人们法律意识的不断提高，网络合同纠纷案的出现越加频繁。本案就是一起典型的网络服务合同纠纷案件，它引发了各大网络公司、行业协会、消费者和学界的广泛关注。在案件的背后，它所触动的是整个网络行业的服务规范和国家关于网络服务的相关规定，迫使立法者迅速作出反应来维护其健康发展。本案的争议焦点主要有三个方面：第一，淘宝公司单方制定的交易规则能否作为合同条款订入网络服务合同中；第二，交易规则订入网络服务合同之后，涉及的争议条款应当如何解释；第三，淘宝公司单方制定的交易规则的效力应当如何确定。在网络服务合同中，格式条款具有隐蔽性，消费者很难发现，这就要求网络公司在制定格式条款时应当将其中的主要内容用鲜艳的颜色或者大号字体标注出来，或者在签订合同之前设置一些特殊程序，确保消费者能够注意到这些条款；再者，格式条款中难免会出现一些表意不明或者晦涩难懂的内容，此时应当按照有利于消费者的原则进行解释，才能有效保障他们的合法权益不被侵害。另外，，网络服务合同格式条款的制定应当遵循强行法和民法基本原则的规定，否则就不能发生法律效力，而应当视为无效。在市场竞争的过程中，网络公司应当将服务质量摆在首位，不能依靠制定一些不公平的格式条款来谋取不正当的经济利益，这样不但会被广大消费者所抛弃，而且会在激烈的市场竞争中惨遭淘汰。本案折射出我国网络服务行业制度不完善的地方：《合同法》与《消费者权益保护法》中没有专门针对网络服务合同格式条款规范的具体规定，只是笼统的对格式条款加以限制性规定，这对于日趋完善的网络服务行为来说是远远不够的，使得本案在审理的过程中困难重重。因此，我国应当在研究和总结国内外理论和实践基础上，积极探讨相关立法，完善我国网络服务格式条款的规定。
[Abstract]:Twenty-first Century is an era of rapid development of the Internet. Due to the legal norms lagging behind real life and the continuous improvement of people's legal consciousness, the case of network contract disputes appears more and more frequently. This case is a typical case of network service contract disputes, which has triggered a wide range of network companies, industry associations, consumers and the academic community. At the back of the case, it touches the service specifications of the entire network industry and the relevant national regulations on network services, forcing legislators to react quickly to maintain their healthy development.
The focus of this case is mainly three aspects: first, whether the transaction rules formulated by Taobao company can be entered into a network service contract as a contract clause; second, how to explain the dispute clauses involved after the transaction rules are entered into the network service contract; and third, the validity of the transaction rules formulated by the Taobao company should be made by the company. In the network service contract, the format terms are concealed and the consumer is difficult to find. This requires the network company to mark out the main contents in the bright color or large font when formulating the format terms, or to set up some special procedures before signing the contract to ensure that the consumer can notice it. In addition, it is unavoidable that there will be some unidentified or obscure content in the form clause. In this case, it should be explained in accordance with the principle of consumers, which can effectively protect their legitimate rights and interests from being infringed. In addition, the formulation of the terms of the format of the network service contract should follow the basic principles of the law and the civil law. In the process of market competition, network companies should put the quality of service first and not rely on the formulation of unfair form clauses to seek unjustified economic benefits, which will not only be abandoned by the broad consumers, but also in the fierce market competition. It was knocked out.
This case shows that the system of network service industry in China is not perfect. There is no specific provision in the law of contract law and the protection law of consumer rights and interests in the law of the contract format of network service. It is only a general restriction on the form clause, which is far from enough for the network service behavior of the day by day. It makes this case difficult in the process of hearing. Therefore, on the basis of studying and summarizing the theory and practice at home and abroad, China should actively explore the relevant legislation and improve the provisions of the terms of the network service in our country.
【学位授予单位】：湖南大学
【学位级别】：硕士
【学位授予年份】：2012
【分类号】：D923.6

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