重庆市医患双方对医患纠纷第三方调解的认知情况调查

发布时间：2018-04-21 09:10

本文选题：第三方调解 + 医患双方　；参考：《现代预防医学》2017年05期

【摘要】：目的了解重庆市医患双方对第三方调解的认知情况,从医方和患方的视角探究第三方调解的劣势,提出促进第三方调解进一步发展措施。方法对重庆市12家医院的医护人员及患者进行分层抽样问卷调查。结果医方、患方对第三方调解的清楚率分别为83.22%、55.21%。单因素卡方分析结果显示:不同年龄(P0.001)、工作年限(P=0.001)、职称(P=0.005)、是否遭遇过医疗纠纷(P=0.01)的医务人员之间知晓差异有统计学意义;不同职业(P=0.041)、是否遭遇过医疗纠纷(P=0.022)的患者之间知晓差异有统计学意义。医患双方认为第三方调解最大的劣势是调解有和稀泥现象,有失公正,缺乏权威性。结论医务人员对第三方调解有较高的认知度,有利于第三方调解可持续发展,但是对于重庆市第三方调解仍然需要加强宣传。
[Abstract]:Objective to understand the cognition of third-party mediation between doctors and patients in Chongqing, explore the disadvantages of third-party mediation from the perspective of doctors and patients, and put forward some measures to promote the further development of third-party mediation. Methods stratified sampling questionnaires were conducted among medical and nursing staff and patients in 12 hospitals in Chongqing. Results the clear rates of third party mediation were 83.22% and 55.21% respectively. The results of single factor chi-square analysis showed that there were significant differences in the knowledge among the medical staff of different ages, working years (P < 0.001), professional title (P = 0.005) and whether or not they had encountered medical disputes (P < 0.01). There was a statistically significant difference in knowledge among patients with different occupations (P0.041, whether or not they had encountered medical disputes P0.022). Doctors and patients believe that the greatest disadvantage of third-party mediation is that mediation has the phenomenon of reconciliation, which is unfair and lacking in authority. Conclusion Medical staff have a high degree of recognition of third-party mediation, which is conducive to the sustainable development of third-party mediation, but the third party mediation in Chongqing still needs to strengthen publicity.
【作者单位】：重庆医科大学公共卫生与管理学院医学与社会发展研究中心健康领域社会风险预测治理协同创新中心;重庆市卫生和计划生育委员会;重庆市卫生局卫生监督局;
【基金】：重庆市科学技术委员会决策咨询与管理创新重点项目,编号:cstc2014jccxB 0038
【分类号】：D922.16;R-051

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