大连市民意诉求对政府公共管理效能影响

发布时间：2018-02-24 07:36

本文关键词： 民意网满意度办理回复公共管理效能　出处：《辽宁师范大学》2014年硕士论文　论文类型：学位论文

【摘要】：改革开放30年来，人民群众中不同的阶层和群体之间的利益关系发生了历史性的改变：从过去比较单一、比较一致的利益格局演化为多元化、多样化的利益格局，从主要依靠党和政府以及各级组织实现自身利益到主要是自主性地实现自身利益。这一系列的变化，带来了越来越多的矛盾和问题，人民群众的维权意识也随之迅速增长，并越来越多地表现为向担负着社会公共权力职责的党政机关提出各式各样的诉求。十二五期间，大连市全面深化各项改革、大力推进“两先区”建设，市委市政府以加大民生取向，，深化民意诉求解决工作作为一切工作的出发点和落脚点，全心全意推动事关群众切身利益的问题得到切实有效解决。特别是十八大以来，市委市政府在广泛开展党的群众路线教育实践活动中，凝心聚力，不断创新服务方式和民意诉求解决机制，推动我市经济和社会持续健康快速发展。本文以我市在民意诉求处理和反馈方面对公共管理的影响为切入点，首先从市民诉求的内涵及其特点深入剖析影响当今利益诉求多样性的原因，进而分析市民诉求群体与个体差异，阐述了市民诉求的现状及在经济转型过程中政府应起到的积极作用，为研究我市市民诉求机制奠定了坚实的基础。接着本文着重对大连民意网这个市民诉求解决渠道对加强政府行使公共管理和提高公共管理效能运用了文献综述和官网数据进行介绍。通过国外和我市市民诉求解决机制的优劣进行比较，采用现有的研究成果作为辅助分析，通过研究得出我市市民诉求解决机制在服务民生，心系百姓，为民解忧方面的优势在于市委市政府主要领导牵头，领导高度重视，强有力的督办机制和考评机制，不足之处在于督办成本高，被动性，回复办理不够细致、不彻底，同其他地区仍有差距。最后，根据我市市民诉求的优势，并借鉴其他国家和地区的经验，从现阶段和长期性两个角度对如何充分发挥市民诉求解决渠道的优势提升政府公共管理效能提出建议，从加强政府工作主动性来进行深入浅出的分析。政府在进行公共管理时应全面调查，从群众中来，到群众中去；要加强政务公开，在制定公共政策时引入事前事中事后全程监督；要有应对及处置突发问题的能力，畅通诉求渠道。
[Abstract]:Over the past 30 years of reform and opening up, historical changes have taken place in the interest relations among different strata and groups of the people: from a relatively single and consistent interest pattern in the past to a pluralistic and diversified interest pattern. From mainly relying on the Party and the government and organizations at all levels to realizing their own interests, the series of changes has brought more and more contradictions and problems, and the people's awareness of safeguarding their rights has also increased rapidly. And more and more for the social public power to the party and government organs to put forward a variety of demands. During the 12th Five-Year Plan period, Dalian comprehensively deepened various reforms and vigorously promoted the construction of the "two first districts." the municipal party committee and municipal government took as the starting point and foothold of all work the orientation of increasing the people's livelihood and deepening the work of resolving the demands of public opinion. In particular, since the 18 National Congress, the municipal party committee and the municipal government have concentrated their efforts in carrying out the party's mass line education and practice activities. Continuously innovating service mode and public opinion demand solving mechanism to promote our city's economy and society to develop healthily and rapidly. This paper takes the influence on public administration in the aspects of public opinion appeal processing and feedback as the starting point. Firstly, it analyzes the reasons that affect the diversity of interest demand from the connotation and characteristics of citizen appeal. Then it analyzes the differences between the groups and individuals, expounds the current situation and the positive role that the government should play in the process of economic transformation, and lays a solid foundation for the study of the mechanism of citizens' appeal in our city. Then this paper focuses on the Dalian Public opinion Network, a channel to solve the citizens' demands, which makes use of literature review and official website data to strengthen the government's public administration and improve the efficiency of public administration. Compare the advantages and disadvantages of the solution mechanism, By using the existing research results as the auxiliary analysis, it is concluded that the advantages of the settlement mechanism of the citizens' demands in serving the people's livelihood, caring for the people, and resolving the worries for the people are that the main leaders of the municipal party committee and the municipal government take the lead, and the leaders attach great importance to it. The weak points of the powerful supervision mechanism and appraisal mechanism lie in the high cost and passivity of supervision, the insufficiently detailed and incomplete response management, and the disparity with other regions. Finally, according to the advantages of citizens' demands in our city, and drawing on the experience of other countries and regions, this paper puts forward some suggestions on how to give full play to the advantages of solving channels of citizens' demands and promote the effectiveness of government public administration from the two angles of current and long-term. It is necessary for the government to conduct comprehensive investigations in carrying out public administration, from the masses to the masses, and to enhance the openness of government affairs. In the formulation of public policy, the whole process of supervision in advance and afterwards should be introduced, and the ability to deal with and deal with sudden problems should be established, and the channel of appeal should be unblocked.
【学位授予单位】：辽宁师范大学
【学位级别】：硕士
【学位授予年份】：2014
【分类号】：D630

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