网络约租车消费者权益保护法律问题研究

发布时间：2018-03-16 08:58

本文选题：网约车服务　切入点：侵权　出处：《哈尔滨商业大学》2017年硕士论文　论文类型：学位论文

【摘要】：随着互联网经济的发展,"互联网+"模式已经成为了新宠,在共享经济的大背景下,出租车行业率先迈开了步伐,网络预约出租车的时代正式开启。网约车将闲置的资源、劳动力进行优化配置,提高了各种资源要素的利用率,使人们享受到相对优惠的价格,更加人性化的服务,更自由的选择和更快捷的支付,网约车正在改变我们的出行方式,影响我们的消费模式。网约车快速发展的同时,也存在着侵害消费者权益的隐患。首先,网约车经营主体的法律地位并不明确,导致出现对消费者侵权的情形时可能产生互相推诿的情况;其次,网约车消费者在知情权、隐私权、安全保障权、求偿权及自由选择权存在受侵害的风险。再次,政府部门的监督和管理僵化使得消费者在遭遇侵权以后获偿困难。文章首先明确了网约车各个主体的法律地位,以便在出现损害网约车消费者权益的情形时,认定承担赔偿责任的主体。其次,分析现有的网约车市场存在的问题,主要从消费者的角度进行分析,将其中损害消费者的情况予以分类,并探究了产生这些问题的原因。再次,借鉴国外网约车对消费者权益保护方面的经验,补充我国关于网络约租车消费者权益保护市场规制的研究,提出对网络约车消费者权益保护的法律规制的制度完善途径,建议加强合作监管、建立完善市场准入制度、建立完善信用等级体系、建立第三方投诉中心、建立定金制度、保险救济制度,从而使得网约车服务在社会主义市场经济中健康有序地发展。
[Abstract]:With the development of the Internet economy, the "Internet" model has become a new favorite. Under the background of the sharing economy, the taxi industry has taken the lead and the era of online taxi booking has been officially opened. By optimizing the allocation of labor force, increasing the utilization rate of various resource elements, making people enjoy relatively favorable prices, more humanized services, freer choices and faster payment, the net car ride is changing the way we travel. Affect our consumption pattern. With the rapid development of the net car, there is also the hidden trouble of infringing on the rights and interests of the consumer. First, the legal status of the main body of the net car rental business is not clear. As a result of the occurrence of infringement on consumers, there may be a situation of prevarication between consumers. Secondly, the right to know, the right to privacy, the right to security, the right to claim and the right to choose freely are at risk of being infringed. Again, The inflexible supervision and management of government departments make it difficult for consumers to obtain compensation after they encounter infringement. Firstly, the article clarifies the legal status of each subject in order to damage the rights and interests of consumers. Second, analyzing the problems existing in the existing market of ride-hailing, mainly from the perspective of consumers, and classifying the cases in which the consumers are harmed. And explore the reasons for these problems. Thirdly, draw lessons from the experience of foreign countries to protect the rights and interests of consumers, and supplement the research on the market regulation of the protection of the rights and interests of the network charter car consumers in our country. This paper puts forward the ways to perfect the system of the legal regulation on the protection of the rights and interests of the consumers in the network, and suggests to strengthen the cooperative supervision, to establish and perfect the system of market access, to establish and perfect the credit rating system, to establish the third party complaint center, and to establish the deposit system. Insurance relief system, so that the network ride-hailing service in the socialist market economy in a healthy and orderly development.
【学位授予单位】：哈尔滨商业大学
【学位级别】：硕士
【学位授予年份】：2017
【分类号】：D922.296

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