对商务索赔函的体裁分析

发布时间：2018-03-11 14:44

本文选题：索赔函　切入点：体裁分析　出处：《西安外国语大学》2012年硕士论文　论文类型：学位论文

【摘要】：随着经济全球化的发展，世界范围内的商务往来也愈加频繁。在频繁的商务交往过程中，摩擦和冲突自然是不可避免的。而作为解决此类矛盾和冲突的重要手段之一，索赔函日益引起了人们的关注。由于索赔函处理的得当与否，，会直接关系到双方的经济利益以及未来的合作关系，因此，如何书写出一封专业的索赔信函，并对读者产生积极的影响就显得尤为重要。为了实现这一目的，本文从当前发行的教材中选出30篇索赔函作为语料，对其进行了体裁分析，试图探究索赔函中组织结构和语言策略的重要作用。本文的分析从两个方面进行：首先，在体裁分析相关理论的指导下对所收集的语篇在宏观层面上进行分析，总结出此类语篇中的必选语步、可选语步及其体裁结构潜势；其次，在微观方面主要探究了实现人际意义的语言和词汇手段。通过分析，本研究得出以下结论：(1)作为一种特定类型的信函，索赔函具有其独特的体裁结构。分析发现，索赔函共包含10项语步。其中“称呼”、“告知情形”、“告知存在问题”、“提出索赔”、“结束语”这五项为必选语步；“表达谢意”、“附函”、“提出建议”、“施加压力”及“恳请回复”这五项为可选语步；并且对语步的出现顺序进行了研究，进而总结出索赔函的体裁结构潜势；(2)在词汇语法层面，索赔函主要通过语气和情态来传递人际意义。索赔函中以陈述语气为主，并且通过情态操作词、情态附加语、情态隐喻等手段来传达写信人的愿望和意图；(3)本研究对索赔函的写作和教学也有一定的积极意义。
[Abstract]:With the development of economic globalization, business contacts in the world are becoming more and more frequent. In the process of frequent business contacts, friction and conflict are inevitable. As one of the important means to solve such conflicts, The letter of claim has attracted more and more attention. Since the proper handling of the letter of claim will have a direct bearing on the economic interests of both sides and the future cooperative relationship, how to write a professional claim letter, And have a positive impact on the reader is particularly important. In order to achieve this goal, this paper selects 30 claim letters from the current published textbooks as corpus, and makes a genre analysis of them. This paper attempts to explore the important role of organizational structure and linguistic strategies in the letter of claim. The analysis is carried out from two aspects: firstly, under the guidance of the relevant theories of genre analysis, the collected texts are analyzed at the macro level. The necessary steps, optional steps and the potential of genre structure in this kind of discourse are summarized. Secondly, the linguistic and lexical means to realize interpersonal meaning are mainly explored in the micro aspect. Through analysis, this study draws the following conclusion: (1) as a specific type of letter, the letter of claim has its unique genre structure. The letter of claim consists of 10 language steps: "address", "inform the situation", "inform of any problem", "file a claim", and "conclude"; "express gratitude", "attach letter", "make suggestions", "exert pressure" and "request to reply" The five terms of "complex" are optional steps; Furthermore, the author makes a study of the appearance order of the steps, and concludes that the potential of the genre structure of the claim letter is lexical and grammatical. At the lexical and grammatical level, the claim letter mainly conveys interpersonal meaning through mood and modality. In the claim letter, the declarative tone is the main factor. This study also has some positive significance to the writing and teaching of claim letter by means of modal manipulation words, modal adders, modal metaphors and other means to convey the wishes and intentions of the writer.
【学位授予单位】：西安外国语大学
【学位级别】：硕士
【学位授予年份】：2012
【分类号】：H052

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